CIONNE HOLFORD

[email protected] • +1 301 272 7936 • Capitol Heights, MD

PROFESSIONAL SUMMARY

Information Technology student with strong technical, analytical, and creative skills. Experienced in IT support, hardware auditing, customer service, and technical troubleshooting. Proven ability to work independently in fast‑paced environments while maintaining accuracy, professionalism, and attention to detail.

WORK EXPERIENCE

Audit Technician
09/2025 - Present
Pedal Point Life Cycle Solutions
• Audits and inventories IT equipment, devices, and electronic equipment for inbound loads.
• Performs hard‑drive removal and captures serial numbers for data‑bearing devices.
• Follows procedures with high accuracy and strong attention to detail.
• Inspects equipment for resale or recycling decisions.
• Logs items and updates workflow using Razor ERP system.
• Documents all work activities accurately and maintains organized records.
• Collaborates with managers, clients, vendors, and internal teams.
• Stays updated on IT equipment trends and actively improves technical knowledge.
IT Help Desk Support
Agnew Event Staff
• Resolved system tickets and supported users with technical issues.
• Implemented CRM training and improved team onboarding.
• Enhanced communication and user satisfaction through tech solutions.
Dedicated Aide
Prince George's County Public Schools
• Supported students individually based on IEP requirements.
• Collaborated with teachers to improve student outcomes.
• Implemented behavior strategies to increase academic performance.

EDUCATION

Undergraduate in Information Technology
08/2021
Prince George’s Community College
High School Diploma
06/2020
Acellus Academy, Capitol Heights, MD , Capitol Heights, MD

SKILLS