PROFESSIONAL SUMMARY
Multilingual professional (fluent in Marathi, Hindi, and English) with expertise in AI model evaluation, linguistic analysis, and customer service. Skilled in cultural interpretation, sentiment analysis, and AI content evaluation to ensure fairness, sensitivity, and contextual accuracy.
Proven ability to bridge AI development and human cultural insight, with hands-on experience in annotation, prompt writing, and qualitative content review. Adept at analyzing AI-generated outputs across domains of language, religion, society, and regional identity. Seeking a remote opportunity to contribute as a Cultural & Sociological Expert or AI Domain Evaluator on GenAI projects.
WORK EXPERIENCE
Project Contributor
04/2025 - 05/2025
Outlier AI
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Recorded and transcribed multilingual voice samples adhering to linguistic accuracy and timing guidelines
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Contributed to AI speech dataset development with a focus on cultural and linguistic precision
Independent Travel Manager
05/2024 - 02/2025
ASAP Tickets
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Managed international bookings, ensured quality customer experience, and applied AI-based workflow tools
Sr. Associate
12/2013 - 02/2024
WNS Global Services Pvt. Ltd.
, Nasik
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Supported medical claims processing with strict compliance to HIPAA, GDPR, and data privacy standards
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Delivered exceptional client service and process improvement in healthcare and insurance domains
Customer Service Executive
06/2009 - 04/2010
Plexus Netcon Pvt. Ltd.
, Nasik
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Managed inbound and outbound communication for UK and US clients, ensuring customer satisfaction and process compliance
Apprentice
03/2011 - 06/2011
Datamatics Global Services Pvt. Ltd.
, Nasik
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Sold India-focused calling plans and resolved technical customer queries