I PUTU ERIK ADI PRANATA

[email protected] +6281238016755 Lingkungan Pekandelan, Abianbase, Gianyar, Bali

PROFESSIONAL SUMMARY

A dedicated person with full motivation and enthusiasm who is looking for a position that matches the skills related to the front office that can help progress in a company. Have experience handling the check-in and check-out processes and also have experience handling complaints. Someone who likes to read books, be it comics or books of interesting material. Love to learn new things, find a place to grow, and continue to develop knowledge and skills.

WORK EXPERIENCE

Intern Guest Service
12/2024 - Present
THE RITZ-CARLTON, BALI , NUSA DUA
Handling and processing the guest transportation request.
Preparing the registratation card.
Managing and taking care of the guest luggage
Processing buggy assistant request from guest.
Handling and processing special request from guest.
Daily Worker Customer Service
05/2023 - 07/2023
BALI SAFARI AND MARINE PARK , GIANYAR
Handling and resolve the guest complaint.
Handling and processing request from guest..
Giving all activities information to guest.
Upselling existing activities in the park area.
Intern front office
12/2022 - 06/2023
THE ALENA RESORT BY PRAMANA EXPERIENCE , UBUD
Handling and processing the guest check in and check out.
Making a guest list for operation.
Handling and processing special request from guest.

EDUCATION

Front Office Major
01/2023 - 01/2024
ELIZABETH INTERNASIONAL HOTEL & BUSSINESS SCHOOL
Hospitality Accomodations
01/2020 - 01/2023
SMK PGRI 1 GIANYAR

SKILLS