JENNIFER PAGE

[email protected] • 970.902.0258 • 3111 F Rd Grand Junction, CO 81504

PROFESSIONAL SUMMARY

Energetic customer service professional eager to deliver positive, memorable experiences to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker Skilled team player with strong background in customer services environments. Works well independently to handle assignments and always ready to go beyond basic assignments.

WORK EXPERIENCE

Part Time Assistant Manager LV 2
06/2022 - 05/2024
BOXLUNCH , Mesa Mall, Grand Junction, CO
• Supported Store Manager in achieving sales plan and comp sales goals
• Helped recruit, develop, and retain a team to run the store
• Created customer engagement through promotion of new products, use of social media platforms, and benefits such as BOPIS
• Provided leadership around running an operationally sound business balancing operations, delegation, and customer-first selling practices
• Controlled shrink/loss prevention, payroll hours, and associate schedules
• Communicated with retail leadership and HQ partners on trends and customer feedback
• Ran sales reports and used data to guide strategy to hit sales targets (Personal Goals: ADT $35+, Loyalty 92% vs 85% goal, UPT 4.0, CSAT 100%)
• Merchandised the store using planograms and launched all promotions on time
• Assisted Store Manager with developing a team of loyal, high-performing, customer-focused associates
Member Service Representative-Work From Home
05/2020 - 04/2022
Prime Therapeutics , Egan, MN
• Utilized computer systems to research and record account information
• Navigated multiple systems to identify source of issues
• Provided assistance to Providers and their staff regarding coverage, medication costs, and insurance plan details
• Assisted Pharmacies with processing information for members' insurance plans and claim rejections
• Supported members of multiple insurance plans with prescription benefits and coverage
• Followed company security and HIPAA guidelines
Member Service Specialist
08/2015 - 05/2020
STARTEK , Grand Junction, CO
• Worked with two different clients:
• AT&T Inbound Collections (Aug 2015 - Oct 2018):
• Assisted in payments, payment arrangements, and setting up auto payments
• Explained billing and transferred calls to correct departments or senior reps
• Provided excellent customer service
• Prime Therapeutics Pharmacy Help Desk/Member Services Agent (Oct 2018 - Apr 2020):
• Assisted Pharmacies with claim issues, overrides, and processing information
• Supported Doctors' Offices with prior authorizations, medication coverage, and cost information
Front Desk Agent / Personal Assistant / Office Manager
06/2001 - 08/2015
• Addressed and resolved customer product complaints empathetically and professionally
• Acted professionally and patiently when addressing negative customer feedback
• Handled cash, shift close out, nightly and weekly deposits
• Scheduled front desk staff two weeks in advance
• Covered shifts when needed
• Ensured safety and security of the property
• Purchased for the gift shop from multiple vendors
• Managed weekly grocery shopping for Breakfast Bar
• Ordered supplies weekly, bi-weekly, and monthly
• Collaborated with other departments on daily, weekly, and monthly tasks
Customer Service Representative
07/2011 - 04/2015
RockyMountainTrail.com , 105 Isabel Court Buena Vista, CO
• Acted professionally and patiently when addressing negative customer feedback
• Managed high call volume (40-70 calls per day) with tact and professionalism
• Resolved service, pricing, and technical problems by asking clear and specific questions
• Referred unresolved grievances to designated departments
• Addressed and resolved customer product complaints empathetically
• Defused volatile customer situations calmly and courteously
• Assisted customers in person and via telephone
• Directed calls to appropriate individuals and departments
• Learned, referenced, and applied product knowledge
• Recommended alternative items if products were out of stock
• Described products and explained care details accurately
• Communicated effectively with sales, marketing, and administrative teams
• Recommended, selected, and helped locate out-of-stock products based on customer requests

EDUCATION

Double Major Psychology/Sociology, Minor in Criminology
08/1988 - 12/1989
Adams State College(University) , Alamosa, CO

SKILLS