KUMAR KANAGARAJ

[email protected] (+91) 9843933499 Bangalore-560067, INDIA
LinkedIn: https://www.linkedin.com/in/kumarkanagaraj/

PROFESSIONAL SUMMARY

Senior IT manager with experience leading teams to ship customer-focused features and products that have delivered over $20M of business value throughout my career. Looking for an opportunity to leverage that skill set with your organisation.

WORK EXPERIENCE

Senior IT Manager
03/2023 - Present
Optym India Pvt Ltd , Bengaluru, Karnataka
Grow a team of 3 to 15 IT Professionals responsible for local and global systems comprising 700+ machines used by 500+ users present in 3 countries with an annual turnover of 10M
Oversaw 2M annual IT Budget
Managed and supervised a team of 15 IT professionals, ensuring successful completion of all projects.
Implemented IT helpdesk systems and tools, resulting in a 99 % improvement in IT support response time.
Upgraded the organization’s network infrastructure to support new technologies and improved performance by 99.6%.
Developed and managed a team of IT Engineers to ensure adherence to SLAs and customer service goals.
Lead the design and implementation of an effective backup and recovery system, improving system reliability.
Implemented ITIL process to streamline the IT processes.
Negotiated contracts with IT vendors and third-party service providers, resulting in a 20 % reduction in IT costs.
Recruited, mentored, and developed employees to achieve high retention, empowering IT resources to participate in strategic transformational projects and discussions.
IT Manager
10/2021 - 03/2023
Appviewx Private Limited , Coimbatore, Tamil Nādu
Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Plan, organize, control, and evaluate IT and electronic data operations regularly.
Managing IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance on regular basis.
Design, develop, implement, and coordinate systems, policies and procedures for the organization based on the requirement.
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
Ensuring to secure data, network access and backup systems.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Identify problematic areas and implement strategic solutions in time.
Identifying opportunities for team training and skills advancement
Audit systems and assess their outcomes regularly and we have received the ISO Certification for information security this year.
Preserve assets, information security and control structures.
Handle annual budget and ensure cost effectiveness.
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
TECHNICAL LEAD
08/2019 - 10/2021
WIPRO LTD , Coimbatore, Tamil Nadu
I am leading 35 members team to support the customer environment.
I am managing multiple clients on same shift schedule.
I am supporting more than 4000 customer servers remotely.
Leading & implementing the ESXi host upgrade project, Active Directory Domain controller’s upgrade projects.
Adhering ITIL Process like incident management, change management, problem management.
Working with team /customer for developing the proper RCA’s for Problem Records.
I am being part of all the priority 1/ 2/ major incidents bridge to solve the problems within SLA.
Have worked on the Cloud Technologies like Azure & AWS
For all the activities – I do plan, design, lead, and execute technical solutions and improvements.
Delegating tasks to team to achieve daily, weekly, and monthly goals.
Bridging with team members, management, and clients to ensure projects are completed to standard.
Identifying risks and forming remediation plans to reduce the risks in the environment.
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements with the team.
Keeping up-to-date with industry trends and developments.
Updating work schedules and performing troubleshooting as required.
Being transparent with the team about challenges, failures, and successes.
Writing progress reports and delivering presentations to the relevant stakeholders.
SENIOR SYSTEM ENGINEER
06/2016 - 08/2019
CYGATE CLOUD SERVICES PVT LTD , BENGALURU, KARNATAKA
Leads the day-to-day operational support for server, storage
Windows server administration: Installing and managing various windows server operating systems & customer applications by creating proper infrastructure with all customer requirements. Resolving the issues permanently by evaluating the root cause of the issue.
VMware Infra Administration: Creating VCenter server for customers with HA, DRS, enabled. Then creating VM’s based customer needs either by doing migration or new VMs. Then performing all the checks for VM deployment & handover it to customers. Managing customer VM’s based on their SLA with us.
Storage Administration: Creating new LUN’s or expanding existing LUNs for VMware environment or physical servers. Monitoring the storage disks & if any disks are down then coordinating with vendors for fixing those issues etc.
Patch Management: Windows server patch management using tools such as WSUS, SCCM based on customer needs. Creating plans for every month patching for customer wise servers & creating recurring change requests for individual customers and updating the patch status regularly with customers.
Backup Infra Management: - We are managing complete backup infrastructure using Veeam backup & replication software. Creating new backup jobs for customer wise & adding the vms to those jobs & monitoring those backup jobs regularly. Also monitoring all the backup jobs & fixing the issues to give 100 % backup data available for customers etc.
SENIOR IMS ENGINEER
08/2015 - 06/2016
VIRTUAL TECH GURUS INDIA PVT LTD , COIMBATORE, TAMILNADU
Created Cloud (Active/Active) Windows Server 2012 R2 environments across two geographically located Datacenters, if one Datacenter became unavailable, there was no user impact.
Performed P2V, V2V technologies based on client requirement.
Installed of ESX server and creation of VMs and install different guest OS.
Installed of VC server and Installing Virtual center components
Monitored and managed performance of ESX servers and Virtual Machines.
Worked on VMware clustering like HA and DRS clusters using VC.
Created templates from VMs and Creation of VMs from templates.
Connected ESX server by using VIC, putty and Web access.
Worked on networking concepts like creation vSwitches, different types of port groups, vNic
Troubleshoot, monitored & managed IBM, HP & Dell blade servers & virtual servers hosted on VMware ESXi v5.0 / ESXi v5.1 / ESXi v5.5 / ESXi v6 & Citrix Xen center v5.6/6.1, monitoring & maintenance of EMC NAS (i.e. NX4) & basic operations of EMC SAN (i.e. AX4 & VNX5300) storage technologies.
Worked on Site replication tools like SRM / Zerto Replication manager for creating Disaster recovery for important VM’s.
Alerted, troubleshoot critical server errors remotely as per SLA. It included servers to tune of 2000 + ranging from Windows server 2003 to Windows server 2008R2 & 2012 R2
Have successfully migrated 100+ servers from windows server 2k3 to windows server 2012 R2.
Developed new processes & improvising existing processes on need basis.
Empowered teammates by providing the new products or task related training.
Adhered ITIL processes like Change Management / Incident Management / Problem Management etc.
Supported DevOps team on automation projects using vRealize automation.
Managed Internal Team in terms of technical / non-Technical.
SERVER ENGINEER
01/2010 - 08/2015
UGAM SOLUTIONS PVT LTD , COIMBATORE, TAMILNADU
Worked on Active Directory migration from Windows 2003 to Windows 2008R2 project.
Responsible for managing, maintaining & monitoring infrastructures critical servers e.g. VMware & Citrix Xen center hosts, Exchange servers 2007, Active Directory Windows 2008R2 servers, SQL cluster, NetBackup v7.6 & Enterprise Vault v9 servers & other mission critical servers across sites.
Managed Active Directory Domain infra – OU / User / Group creation, Verifying and validating the ADDS replication across all the sites, performing Active directory access reconciliation on quarter basis, Managing Active Directory authentication using Microsoft Unix management for the Linux based servers, DNS issues, DHCP Server issues etc.
Managed Symantec NetBackup Tool – Installing & configuring the NetBackup client on the windows / Linux servers to take the important backup, creating backup policies based on client needs, monitoring regular backups & troubleshooting on failed backups.
Managed FTP Infra – Configured FTP server, creating logins with certain quota limits to the end users & their clients for transferring huge amount of data securely, troubleshooting issues on those FTP accounts.
Maintained server provisioning & retirement.
Built servers in virtual environment e.g. VMware v5.1 & Citrix Xen Center v5.6/6.1 & on physical servers.
SYSTEM SERVICE ENGINEER
06/2007 - 01/2010
DIGITAL SYSTEMS , COIMBATORE, TAMILNADU
Managed servers, network & desktops coordinating with various vendors to resolve both business applications & hardware escalated issues.
Responsible for empowering users with basic knowledge of business applications.
Provided Technical support to our customers on Windows server 2003 servers as per client requirements & environment.
Monitored & troubleshoot Windows server’s errors through event logs & as per the client request.
Inventory control of hardware, software & peripherals.
Responsible for installation, maintenance of hardware & software.
Troubleshoot all Networks, Hardware & software problems.
Installed and configured Network Printer, Desktop printer.
Installed various software’s depending on the client specification.
Made a small office atmosphere doing networking and PC assembling.
Imaged PCs, Workstation and Laptop using Symantec Ghost & Acronics tool.
Responsible for responding to customer calls on hardware issues.

EDUCATION

BSC-Electronics
01/2007
Bharathiyar University - PSG College of Arts and Science , Coimbatore
H.S.C. Examination
01/2004
K.K.Naidu Hr. Sec School , Coimbatore
S.S.L.C.
01/2002
TRA Hr. Sec School , Coimbatore

SKILLS

CERTIFICATIONS

ITIL v3 Certified
Microsoft SCCM Certified
Nutanix Platform Professional certified
RHCE & RHCSA certified
A+ certified on Hardware and Networking
Studied Microsoft Certified Solutions Expert (MCSE) on Windows Server 2003/2008/2012 training
Studied Cloud Certifications of Azure & AWS