Manjula Chakravarthi

[email protected] • +31-624864527 • Almere, Netherlands
LinkedIn: manjula-chakravarthi-2bb390102

PROFESSIONAL SUMMARY

Results-driven Project Manager with overall 9 years of experience leading cross-functional teams, executing end-to-end project lifecycles, and delivering high-quality solutions within defined SLAs and budgets. Expertise in Agile methodologies, process optimization, stakeholder collaboration, and KPI-driven performance management. Proven track record of fostering team development, enhancing operational efficiency, and driving continuous improvement initiatives.

WORK EXPERIENCE

Junior Project Manager - British Telecom
07/2018 - 12/2024
Tech Mahindra , Chennai, India
• Lead a cross-functional team of 60 members to deliver multiple high-impact projects within scope, time, and budget constraints
• Spearhead Agile implementation across projects, including scrum planning, sprint reviews, and retrospectives to improve delivery cycles
• Design and implement structured, end-to-end process frameworks for multiple programs, driving operational consistency and efficiency
• Achieved a 50% reduction in customer escalations through proactive issue resolution strategies and optimization of internal tools and customer platforms
• Recognized as a key pillar of process excellence for contributions to workflow improvements and high-quality deliverables
• Managed complete project lifecycle from requirements gathering to deployment, ensuring adherence to best practices and quality standards
• Secured a 25% increase in project allocation and 50% team size expansion due to outstanding performance and leadership capabilities
• Successfully onboarded and mentored over 100 new team members, fostering a collaborative and high-performance work culture
• Handled conflict resolution, team motivation, and resource planning to maintain a positive and productive team environment
• Tracked and reported critical KPIs to senior leadership, supporting data-driven decision-making and performance enhancements
Technical Support Engineer - Seagate
02/2016 - 07/2018
CSS Corp Pvt. Ltd , Chennai, India
• Delivered exceptional customer service to both internal and external clients, consistently achieving first-call resolution and maintaining high satisfaction levels
• Provided technical support, where I troubleshot, diagnosed, and resolved complex issues involving JSON, APIs, and debugging for network-attached storage (NAS) devices, ensuring minimal downtime and optimal system performance
• Developed an affinity with SaaS platforms through daily use of Salesforce and other support tools, while also gaining exposure to retail systems such as POS and inventory management, strengthening my ability to support operational and customer-facing technologies
• Responded promptly to Level 1 and Level 2 analyst inquiries related to support requests, system status, and network connectivity, leveraging Salesforce as the primary ticketing and case management tool
• Configured, installed, and maintained NAS devices, including effective troubleshooting of performance bottlenecks and hardware issues
• Expertly managed RAID volume configurations (levels 0, 1, 5, and 10) and implemented robust data backup and recovery processes to safeguard client data
• Utilized Salesforce ticketing system for end-to-end issue tracking, resolution, and documentation, ensuring transparency and accountability in support cases

EDUCATION

Bachelor of Engineering in Computer Science
08/2021 - 05/2015
India
Project Management Professional (PMP)
01/2025

SKILLS