MELANIE GITTER

[email protected] • +41796467229 • Zürich (Kreis 3) / Alt-Wiedikon, Zürich, Switzerland
LinkedIn: in/melanie-gitter-4b5073263

PROFESSIONAL SUMMARY

Highly intrinsically motivated professional who thrives on people skills, problem-solving, and quickly learning new challenges. Excels in team environments, building strong relationships, and delivering results with a proactive, positive approach.

WORK EXPERIENCE

Senior Sales Specialist
10/2025 - 11/2025
Too Good To Go , Zürich
• Global Hall of Fame (2024) as one of the top-performing Sales Representatives across 21 countries, recognized for exceptional results and impact.
• Promoted twice within two years due to consistent high performance and strategic growth.
• Consistently exceeded acquisition KPIs, ranking among the top performers in the Swiss market.
• Served as Franchise Lead for some of Switzerland’s largest franchise groups, strengthening strategic HQ relationships and improving national rollout processes.
• Successfully onboarded and managed 450+ high-impact partners across retail, restaurants, bakeries, hotels, and convenience store chains.
• Hired, trained, and coached 4 trainees, supporting their development in outreach, onboarding, and sales excellence.
• Improved partner performance through data-driven optimizations, boosting visibility, saved meals, and partner satisfaction.
Sales Specialist
04/2024 - 09/2025
Too Good To Go , Zürich
• Led the full sales cycle, driving new customer acquisition and managing key accounts independently.
• Led the franchisers project, collaborating closely with Switzerland’s largest franchise groups to onboard partners and streamline national rollouts.
• Hired, trained, and coached new staff and interns, fostering high performance and professional development.
• Consistently exceeded revenue, acquisition, and retention targets, contributing to market growth.
• Built and maintained strong client relationships through personalized solutions and proactive support.
• Leveraged data-driven insights to optimize sales performance, partner satisfaction, and operational efficiency.
Sales Internship
10/2023 - 03/2024
Too Good To Go , Zürich
• Managed client accounts and actively drove new customer acquisition.
• Conducted outreach, product presentations, and negotiations, closing deals independently.
• Monitored sales KPIs, tracked performance, and contributed to revenue growth.
• Built and maintained strong customer relationships, providing tailored solutions.
• Supported strategic initiatives and market expansion efforts, gaining hands-on sales experience.
• Streamlined sales administration processes by coordinating pipeline updates, conducting market research, and assisting with lead qualification to help reduce food waste while driving business growth.
Supervisor
09/2019 - 09/2023
Baur au Lac , Zürich
• Led front-of-house operations, ensuring exceptional service and luxury guest experiences.
• Managed, trained, and motivated staff to achieve high performance and team excellence.
• Optimized workflow, reservations, and seating to maximize efficiency and service quality.
• Enhanced guest satisfaction through proactive issue resolution and personalized service.
• Collaborated with management and kitchen teams to implement operational improvements and maintain luxury standards.
• Instituted quality assurance protocols and conducted comprehensive evaluations to sustain elevated hospitality benchmarks and ensure compliance with luxury service standards.
• Directed day-to-day front-of-house functions by aligning staff schedules with guest flow and orchestrating seamless transitions between service periods, sustaining consistent luxury hospitality standards.
Food & Beverage
01/2019 - 09/2019
Skylounge Uptown Gastro AG, Zug , Zug
• Created seasonal drinks and curated bar snacks, enhancing guest experience and menu variety.
• Managed direct customer interactions, delivering personalized and high-quality service.
• Contributed to new venue opening, including concept development and operational setup.
• Designed and implemented the menu and the new concept “Henry’s,” aligning with brand vision and guest preferences.
Food & Beverage Management Intern
05/2018 - 10/2018
Baur au Lac, Zürich , Zürich
• Assisted in leading daily restaurant operations according to Leading Hotels of the World (LHW) standards.
• Gained hands-on experience in service excellence through LQA (Leading Quality Assurance) training.
• Developed expertise in wine selection, pairings, and guest recommendations.
• Supported staff training, onboarding, and performance coaching to maintain luxury service standards.
• Monitored and ensured compliance with hygiene, presentation, and operational protocols.
• Contributed to enhancing guest satisfaction and overall restaurant efficiency.
• Coordinated banquet and private dining events, collaborating with culinary and service teams to deliver tailored guest experiences in line with luxury hospitality standards.
Mixologist / Bartender
11/2017 - 02/2018
Skylounge Uptown Gastro AG, Zug , Zug
• Crafted signature cocktails and curated drink menus to elevate guest experiences.
• Provided personalized service, recommending drinks based on guest preferences.
• Managed bar inventory, ordering, and stock rotation to ensure smooth operations.
• Trained and coached junior staff in mixology techniques and customer service.
• Handled POS systems, and daily reconciliations accurately.
• Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
Koch EFZ
08/2014 - 09/2017
Hafenrestaurant Zug, Remimag Gastronomie AG , Zug
• Prepared and cooked high-quality dishes following recipes, standards, and hygiene regulations.
• Assisted in menu planning, portion control, and ingredient management to reduce waste.
• Gained hands-on experience with kitchen equipment, techniques, and food safety protocols.
• Collaborated with the kitchen team to ensure timely service and smooth operations.
• Developed professional skills in time management, multitasking, and attention to detail.
• Learned to maintain consistency in taste, presentation, and quality across all dishes.

EDUCATION

EFZ
01/2017
GIBZ Zug , Zug
01/2017
European Bartender School , Barcelona

SKILLS