NK

Available upon request • Available upon request • Pune - 412114, India

PROFESSIONAL SUMMARY

Customer Service & Sales Support professional with 15+ years' experience managing global order processing, SAP SD/Oracle operations, customer relationships, demand coordination, and MIS reporting across India, APAC, and Germany regions. Strong track record of improving order accuracy, reducing return orders, streamlining SAP processes, and strengthening dealer engagement.

WORK EXPERIENCE

Deputy Manager -- Customer Service
08/2023 - Present
Schaeffler India Limited, Pune , Pune
• Single point of contact for customers and sales teams for order-to-cash operations
• Managing SAP SD order processing, pricing validation, stock checks, and shipment scheduling
• Coordinating with APAC & Germany teams to ensure timely delivery of critical components
• Reducing customer complaints through proactive communication and issue closure
Sales & Marketing Support -- Sales Coordination
08/2022 - 07/2023
Thermax Babcock & Wilcox Energy Solutions Ltd., Pune , Pune
• Supported Sales team with proposal handling, order follow-up, and MIS reporting
• Coordinated with production and logistics teams for material planning and delivery optimization
Sr. Executive -- Internal Sales Support / Order Processing
02/2013 - 07/2023
Forbes Marshall Pvt. Ltd., Pune , Pune
• Handled high-volume SAP/Oracle order processing with 98% accuracy
• Developed Product Configuration Module improving material code creation efficiency
• Worked closely with customers and dealers ensuring seamless communication and order fulfillment
Internal Sales Engineer -- Sales & Marketing
10/2010 - 01/2013
Rittal India Pvt Ltd., Pune , Pune
• Processed sales orders and supported sales promotions
• Assisted in pricing, quotations, and customer service operations
Junior Engineer -- Marketing Support
07/2008 - 09/2010
Vishay Components India Pvt. Ltd., Pune , Pune
• Supported marketing activities, sales coordination, and basic order processing

EDUCATION

Diploma in E&TC Engineering
01/2008
Cusrow Wadia Institute, Pune , Pune
HSC (Higher Secondary Certificate)
01/2002
NMV College, Pune , Pune

SKILLS