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Manage end to end Last Mile Delivery Operations for an assigned region.
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Formulate and drive strategies aimed at cost optimization, growth, and achieving profitability.
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Develop, execute and maintain performance matrices to track the overall performances.
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Manage a large field operations team and network to support the business growth.
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Deal with manpower related issues such as interviewing potential candidates, as well as organizing training and development programs.
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Work closely with Product and Technology team to achieve overall operation's efficiency.
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Drive new processes and projects on continuous improvement aimed at improving delivery performance and reduced.
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Responsible for Customer escalation, Cash Reconciliation., Vendor Management, Route Panning and Assigning.
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Responsible for Monthly Cost Optimized planning of manpower and fleet with central team as well as Fleet and Manpower Vendor Management.
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Execution of updated training for ground staff and team and conducting monthly reviews of team and audits.