RAJU GUHA ROY

[email protected] +917602590424

PROFESSIONAL SUMMARY

Dynamic banking professional with over 3 years of expertise in retail and digital banking, credit assessment, and risk management, dedicated to driving financial accuracy and compliance. Successfully managed over 1,000 customer accounts and transactions as a Business Correspondent at Axis Bank, enhancing operational efficiency and customer satisfaction. Currently excelling as a Digital Banker at Bank of Maharashtra, specializing in credit evaluation and fraud prevention, contributing to a 15% reduction in financial discrepancies. Adept at leveraging analytical and investigative skills to uphold financial integrity and safeguard organizational assets in fast-paced banking environments.

WORK EXPERIENCE

BUSINESS CORRESPONDENT (BC)
11/2019 - 10/2024
AXIS BANK , KRISHNANAGAR, WEST BENGAL, INDIA
Led outreach initiatives as a Business Correspondent for Axis Bank, expanding customer base by 20% within one year through targeted financial inclusion strategies
Facilitated over 1,000 account openings and digital transactions monthly, driving a 15% increase in branchless banking adoption
Implemented efficient cash management and loan disbursal processes, reducing transaction turnaround time by 25%
Trained and mentored a team of 5 field agents, enhancing service delivery and customer satisfaction scores by 10%
full-stack web developer
05/2015 - 07/2016
SiLK Web Solutions , KOLKATA, WEST BANGAL, INDIA
Developed and deployed over 15 full-stack web applications using JavaScript, React, Node.js, and MongoDB, improving client project delivery speed by 25%
Led a cross-functional team of 4 developers to implement agile workflows, reducing development cycle time by 30% and increasing team productivity
Optimized website performance and scalability, resulting in a 40% faster load time and a 20% increase in user engagement
Collaborated with clients to gather requirements and deliver customized solutions, achieving a 95% client satisfaction rate

EDUCATION

No education added yet.

SKILLS