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Managing social media platforms, Instagram, Facebook and Email
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Doing upselling on social media platform. Convincing customers to purchase something addition or more costly
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Speak to customers about a product's different features, and answer any questions they might have
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Provide exceptional customer service via various channels including phone, email, and chat
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Contribute to the development of customer support policies, SOPs, and training materials
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Resolve customer problems effectively, aiming for first-call resolution whenever possible
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Handle billing inquiries, refunds, and cancellations according to company policies
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Managed customization products printing operations
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Oversaw product details and customization for the Pakistan Football Federation (PFF) & PSL League Four different team products, along with managing customer support
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Maintained data records of personal sales for staff members
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Managed data records of physical sales from the warehouse & data records of promotional sales
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Prepared and analyzed Month-to-Date (MTD) sales reports
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Created daily dashboards tracking dispatches, returns, replacements, and refunds
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Managed international orders processing and fulfillment
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Implemented strategies to recover abandoned sales and maintained data records
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Coordinated monthly claims with courier services, resolving any issues that arose