PROFESSIONAL SUMMARY

•       Skilled Business Analyst, Scrum Master, Project Manager with 13 years of experience in B2B B2C, Warehousing, Manufacturing, M2M, RFID, Automobile, Inventory, HRMS, Hospitality and other various industries. •       Strong working knowledge and understanding of SDLC, Project Management methodology and principles, business requirement analysis and business process modeling/mapping. •       Strong knowledge of application development methodologies such as Agile and Waterfall. •       Demonstrated the ability to work collaboratively and communicate with a diverse group of stakeholders (including different functional and organizational units, clients, subject matter experts and senior management). •       Proven ability to balance multiple priorities while working independently and achieving Deadlines proactively. •       Managing Scope and Project schedule and performing change management activities and resource allocation. •       Excellent verbal, oral and written communication, as well as creative problem-solving skills. •       Managing and executing project deliverables on time, within budget and maintaining quality. •       Collecting requirements and performing various analysis like feasibility studies, workflow, Root cause and Cost-benefit.

WORK EXPERIENCE

Digital Project Manager
06/2021 - Present
Husky Technologies (Husky Inject Molding System)
Working with warehouse team, Business analyst, Product owner, Infrastructure team and business sponsors
Conducted solutions scouting with various technical teams for evaluating software and hardware solutions
Coordinating with procurement department, Legal team, PMO and vendor for contracting warehousing solution
Facilitating workshops for understanding the existing warehouse processes and capturing business requirements
Supporting Business analyst, Product owner, infrastructure team, vendors, and ERP teams to Manage their deliverables.
Removing impediments, resolving issues and mitigate risks by collaborating with various teams and departments
Producing and presenting various project reports to stakeholders, project sponsors and executives
Digital Project Manager
06/2021 - Present
Husky Technologies (Husky Inject Molding System)
Working closely with Product Owner, Business Sponsor, BA and Vendors to facilitate backlog refinement, Sprint planning, Sprint review and Sprint retrospective.
Managing vendors: Developing budgets for them, coordinating with finance for their invoices and contract management, vendor selection with PMO and IT security team.
Helping Product owner to manage the product backlog and preparing the roadmap
Arranging Steer Committee meetings with business sponsor and upper management (VP, Directors, CTO) and proving updates regarding the project status, features delivered, upcoming releases, change request, impediments which requires business sponsor’s attention.
Coordinating with various teams internal & external (vendors) and help them to resolve the dependencies and impediments.
Facilitating UAT with business sponsor for developed solution and participating in testing and releases.
Project Manager/Scrum Master
04/2019 - Present
NS Consultancy
Worked closely with all the stakeholders, coordinating with account manager, UX, developers and content team
Introduced Scrum framework and provide coaching and create awareness about Scrum
Facilitated requirement sessions, collecting the requirements, and worked with the internal team, UX designers, Content writers, SEO, and client for defining information architecture, wireframes, digital assets management and content strategy
Helped Project Director, Product Owner to developed Project road map, product backlog items, and user stories
Practicing scrum and Facilitating Spring Planning, Daily Scrum, Sprint Review and Sprint Retrospective. Removing impediments from development team and support their decision
Practicing Coordinating with Onshore development teams at Toronto and Montreal for project updates
Coaching Development Team for scrum practices and monitoring & controlling the project progress with budget and planned timelines.
Coordinating with QA team, Development team for test cases, bug fixes and mapping deliverables.
Creating various reports using google suite, Trello, JIRA, and dashboards to map project Progress and monitor project activities.
Digital Project Manager/Scrum Master
01/2018 - 03/2019
circus Strategic Communication , Georgetown, ON
Worked closely with all the stakeholders, gathering requirements, conducted the feasibility study and analyze the requirements defining the scope, deliverables, and estimate
Developed SOW, project management plans, Work Breakdown structure, Milestones, communication plan, Risk, budget, and schedules
Worked with Digital Strategist for Mock-ups, wireframes, and third-party tools integration
Introduced scrum and worked as a scrum master, Provided guidance and coach the team, Facilitated Sprint Planning, Sprint reviewing and Sprint retrospective meetings
Created awareness about scrum by coaching and guiding teams and coordinating with management for scrum adaption and providing its benefits
Wrote use cases and helped product owner to manage the product backlog and incidents queue
Helped with QA and reporting issues, bugs and coordinating UAT with the client
Supported Development team’s decision and removed impediments
Monitored project progress, produced various status reports, burndown chart and handling change requests
Developed various reports and provided detailed insight analysis for understanding customer behaviors, digital campaigns, Social Media channels, Online Ads etc.
Digital Project Manager/Scrum Master
01/2018 - 03/2019
circus Strategic Communication , Georgetown, ON
Worked closely with VP Digital development, Development team, Designers, and account executives developing CMS based (WordPress) website functionalities and new feature requests.
Interviewed the stakeholders, understanding the requirements, developing wireframes and coordinating with designers for creatives and conceptual designs for approval. Writing use cases
Mapped the requirements and Defining the scope and deliverables, providing an estimate, managing scope and timeline. Worked as a business system analyst, QA and a project manager
Developed project management plans, WBS, Communication plan, Risk mitigation plan, Milestones, and schedules
Worked with a content writer, UX and designers, developers, and SEO for defining design and content strategy for wireframes, webpages, website traffic, online ads, social media posts, landing pages, and social media ads.
Conducted feasibility and worked with developers for external system integration
Developed Kanban boards for upcoming social media campaigns, upcoming releases, and incident queues
Coordinated with Wajax sales and marketing team, Development team, Content team, SEO, and Designer team to setup products listing for their E-Commerce platform using WooCommerce
Integrated Wajax product listing inquiries form with Pardot (Salesforce Marketing tool), Google Analytics for leads and marketing campaigns
Monitoring website, online ads, social media post, social media ads, email campaign using Google tag manager, Google Analytics, Google Ad Manager, Google Trends, Mail Chimp and SEMrush.
Producing various reports for website, ad campaign, social media activities, using Google Data studio, Google Suite and MS Excel using VBA
Associate Project Manager
08/2015 - 01/2017
DMT Development Systems Group Inc. , Winnipeg, MB
Worked with internal and external stakeholder, documented the requirements, and exchanged updates with developers for a Change request, Project progress, releases, bug fixes and developments.
Worked closely with Sr. Project Manager to create, execute, and monitor project management plans, Work Breakdown structure, Milestones, and schedules.
Established resource planning & forecasting and produced reports and dashboards based on Project Progress.
facilitated Scrum, Sprint Planning, Sprint Review and Sprint Retrospective, created and updated the Kanban boards. Coordinated with Development team and helping them for testing the developed solutions on an Internal and Staging environment.
Developed customized report using MS Excel VBA
Associate Project Manager
08/2015 - 01/2017
DMT Development Systems Group Inc. , Winnipeg, MB
Conducted meetings with various departments and Program Manager, documented business processes, rules and/or policies, including process flows and business impact documentation.
Supported PMO for creating and maintaining Schedule and Resource planning across various departments. Planned resource allocation, forecasting for upcoming projects and following up with project sponsors, delivery managers, project managers for any resource constraints/conflicts.
Assisted Program Manager for creating sites for different departments and providing training to end-users.
Continuously monitored and ensured proper execution of established PMO processes.
Associate Project Manager
08/2015 - 01/2017
DMT Development Systems Group Inc. , Winnipeg, MB
Worked closely with Account Team, Development Director, Project Managers, Stakeholders to understand the requirements and document them. Developed Project Plan, Timelines, schedule calendar, and monitoring the project progresses and budget.
Coordinated with UX, Designers, external agencies, implementation team, account managers, QA and trainers for digital assets management, and content to deliver websites.
Tested the website in various environments.
Produced various reports, Dashboard using Google Sheets, MS Excel, AtTask for proper information related to Project status, Resource, Budget, Issues/Bugs/Features etc.
Implemented google analytics on company’s product. Performing analysis and produce various Reports on various social media campaigns, Twilio reports for SMS and Phone usage (form campaign), for account and marketing team which provides detail insight about customer journey and behaviors.
Associate Project Manager
08/2015 - 01/2017
DMT Development Systems Group Inc. , Winnipeg, MB
Worked closely with the implementation team, Development team, Graphics designers, Customer Care Team, QA team, Product team for updates, Project status, the client mapping and testing established product/phase.
Worked with implementation team and Dealer team to assure all the mapping for inventory are listed on eCommerce websites, leads are coming to DMT’s LMS and leads are getting distributed to associated/mapped dealers.
Facilitated Scrum, Sprint Planning, Sprint Reviewing and Scrum Retrospective, updated Kanban boards.
Provided coaching to teams on Scrum value and created awareness about the scrum.
Helped team to remove impediments during the assigned tasks and coordinate with Project Sponsor for the development team’s queries or issues.
Created VBA to automate the process which saved 25% of overall delivery time.
Monitored and planned sprints for Incidents, bug fixes, Action items, Backlog, features release cycle and assigning them to appropriate team members based on priority and resource availability, providing updates to incidents/bugs reporters.
Conducted Scrum, Sprint Planning, Sprint Reviewing and Scrum Retrospective, updated Kanban board Tested the developed solutions on an Internal and Staging environment.
Development Project Coordinator/Scrum Master
08/2012 - 06/2015
KORE Systems Group , Winnipeg, MB
Collected detailed information regarding different projects, Roadmap, existing incidents/bugs feature requests. Worked with the PMO team to document the new processes and uploaded them on the SharePoint site.
Coordinated with offshore team (Blue Ash, OH) for reviewing the requirements and integrating the Tools, Documents and SharePoint sites
Merged two different JIRA instances QA tools and linked up with JIRA with <1% information loss.
Assisted Project Managers for implementing new PMO processes in JIRA and Provided training for JIRA to end-users for newly implemented processes.
Development Project Coordinator/Scrum Master
08/2012 - 06/2015
KORE Systems Group , Winnipeg, MB
Worked with Project team, Lead Developers and Developers to produce work estimates and task breakdowns for all Software Development efforts. Assisted Project Managers to create and update Project Charter, WBS, Project Plan, Project Schedule and other documents related to projects.
Worked directly with the Software Development Director to prepare annual budgets, Resources planning, Project Roadmap, and monitoring tickets and provided updates from developers.
Worked PMO team for adapting Agile based development, supporting scrum and create awareness about the scrum, its benefits, rules, and artifacts.
Worked with Product Manager (Product owner) for backlog refinement, and facilitated sprint planning, Sprint review and Sprint retrospective.
Administrated JIRA and customized it via using different screens, Templates, fields, workflow and add-ons. Produced various reports using JQL, XML and CSV from JIRA reports
Coordinated with Network Operation team for Infrastructure related project updates. Developed status reports (Weekly, Monthly) and sent them across to stakeholders
Coordinated with offshore teams at Blue Ash, Dominical Republic for daily standups, Sprint Planning, QA, SLA reports and other updates
Created various customized reports using JIRA, MS Access, MS SQL and MS Excel for current Project Status, Burndown chart, Production issue status matrix roadmap/Release related to the status, budgeted hours vs. estimated hours vs. actual hours.
Coordinate with Dev. Manager, IT architecture, consultant (KPMG) for SR&ED filing. Providing relevant documents, Project information like hours, expenses etc., artifacts to SR&ED consultant and account team.
Development Project Coordinator/Scrum Master
08/2012 - 06/2015
KORE Systems Group , Winnipeg, MB
Worked with Project team, Lead Developers and Developers to produce work estimates and task breakdowns for all Software Development efforts. Assisted Project Managers to create and update Project Charter, WBS, Project Plan, Project Schedule and other documents related to projects.
Worked directly with the Software Development Director to prepare annual budgets, Resources planning, Project Roadmap, and monitoring tickets and provided updates from developers.
Worked PMO team for adapting Agile based development, supporting scrum and create awareness about the scrum, its benefits, rules, and artifacts.
Worked with Product Manager (Product owner) for backlog refinement, and facilitated sprint planning, Sprint review and Sprint retrospective.
Administrated JIRA and customized it via using different screens, Templates, fields, workflow and add-ons. Produced various reports using JQL, XML and CSV from JIRA reports
Coordinated with Network Operation team for Infrastructure related project updates. Developed status reports (Weekly, Monthly) and sent them across to stakeholders
Coordinated with offshore teams at Blue Ash, Dominical Republic for daily standups, Sprint Planning, QA, SLA reports and other updates
Created various customized reports using JIRA, MS Access, MS SQL and MS Excel for current Project Status, Burndown chart, Production issue status matrix roadmap/Release related to the status, budgeted hours vs. estimated hours vs. actual hours.
Coordinate with Dev. Manager, IT architecture, consultant (KPMG) for SR&ED filing. Providing relevant documents, Project information like hours, expenses etc., artifacts to SR&ED consultant and account team.
Business Analyst
02/2009 - 05/2012
Break-Thru Outsourcing Pvt. Ltd., India
Gathered the requirements and developed documents related to business, Functional and non-functional requirements. Coordinating with Project Managers, Developers for client requirements.
Handled outsourcing requirements and their accounts. Handled Payroll processing for various clients and assuring timely executing of the payroll process every month.
Documented the training guide for the developed system.
Wrote test cases and responsible for testing the developed solution.
Coordinated with clients for developed solutions for UAT and SLA reports.
Provided training and support to End User.
Project Manager (Integration)
12/2007 - 01/2009
Pragra Infratech Pvt. Ltd., India (ISO 9001)
Eliciting the requirements, Creating Project Plans, Budget, Estimates and Deliverables, Monitoring project status and coordinating with stakeholders for status, releases, fixes and change requests.
Provided training to end-user for developed software.
Helping company to achieve ISO 9001 certification.
Software Developer
12/2002 - 01/2006
SKP Software

EDUCATION

B. Com (Bachelor of Commerce)
07/1998
Gujarat – India
Advance Diploma in Computer Application
06/2003
Gujarat – India
Post-Graduation Diploma in Computer Application
06/2003
Gujarat – India
Certificate in Computing
07/2000
Gujarat – India
Professional Scrum Master (PSM 1)
01/2020
scrum.org

SKILLS

CERTIFICATIONS

Professional Scrum Master (PSM 1)
01/2020
scrum.org