PROFESSIONAL SUMMARY

Results-driven Project Manager and Certified Scrum Master with over 7 years of experience leading cross-functional software development teams in the IT consulting industry. Skilled in Agile methodologies, sprint planning, and stakeholder engagement, delivering a 30% boost in project delivery efficiency and reducing defects by 25% through continuous process optimization. Adept at coaching teams to adopt Agile best practices using tools like Jira and SAFe frameworks, fostering collaboration and accelerating release cycles. Passionate about driving innovation and operational excellence to align with client goals and maximize business value.

WORK EXPERIENCE

Lead Consultant
04/2025 - Present
Infosys Technologies Ltd , Pune
• Facilitated daily stand-ups and Led end-to-end Scrum ceremonies for two cross-functional teams, ensuring smooth sprint execution, timely delivery, and strong coordination across stakeholders.
• Collaborated with Product Owners on backlog refinement, prioritization, and sprint planning to align delivery with business goals and customer needs.
• Drove project execution by tracking milestones, managing risks, escalating issues, and ensuring alignment with project timelines and SLAs.
• Utilized Version One for burndown tracking, sprint reporting, and project transparency, enabling data-driven decision-making and predictable delivery.
• Improved team velocity by 15% by integrating capacity planning and enhancing estimation accuracy, ensuring optimized sprint commitments.
• Implemented robust issue-tracking practices in Version One, strengthening visibility into blockers, dependencies, and story progress.
• Acted as a key liaison in Scrum of Scrums, presenting updates, managing cross-team dependencies, and ensuring smooth multi-team coordination.
• Resolved critical infrastructure and environment issues through proactive stakeholder engagement, minimizing downtime and safeguarding delivery continuity.
• Coached Scrum teams and junior Scrum Masters on Agile frameworks, SAFe principles, and best practices to enhance Agile maturity and team performance.
• Facilitated Agile workshops, retrospectives, and improvement sessions, driving continuous improvement, KPI adoption, and organizational Agile transformation.
Scrum Master
04/2021 - 11/2021
TekisHub Consulting Services, India , Pune
• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning Coaching and mentoring other ScrumMasters on our program team. Partnering to ensure that our ways of working are consistent across teams Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
PMO Professional-ServiceNow Administrator
04/2011 - 03/2021
Amdocs Development Centre India LLP, INDIA , Pune
• PMO Professional
• Building and tracking end to end program/project plan. Ensuring program/project is planned correctly, along with meeting the required KPI,s .Performing PMO processes for various projects (e.g.)scheduling, budget management) . PO creation as per requirements, tracking and invoice handling. AOP planning of resources as per projects. Budget Management: Keeping track of budget each month and ensure that projects do not overrun the budget. Doing analysis to check actual and demand against project. Deepdown analysis on budget overrun. Trying to streamline process of Business overall project. Creating report to check the Actuals VS Plan. Highlighting a budget issues to LM and provide solutions, Actual Vs Forecast Analysis Vendor Invoice Tracking. Planning of resources from scratch till the end of PI. Keeping a track of TS of PO contractors for invoicing. Meeting with Directors to give heads up in case if there is any diversion in budget. Providing an integrative view and analyzing various
• ServiceNow Administrator
• Experienced professional skilled in ServiceNow configuration support, Knowledge Management, and process improvement. Strong background in updating configurations, validating functionality, and working with functional teams to build workflows, requested items, and tasks. Expertise in Knowledge Management setup, content governance, article cleansing, duplication checks, and improving search experience. Successfully created KM roadmaps, supported UAT testing, and implemented new KM tools. Skilled in tracking document implementation, publishing content, generating usage reports, and maintaining highquality technical and nontechnical articles. Experienced in training new hires, retraining teams, and driving KM adoption across the organization. Known for strong coordination with business partners, improving documentation standards, and enhancing IT service quality.
Technical Engineer
10/2010 - 03/2011
Magna InfoTech, India , India
• Assisting Global users on the technical issues faced.
• Active Directory account lockout issues.
• Incident Management: Call Logging, Monitoring and follow up.
• End user desktop Troubleshooting on the applications and devices
• MS Office troubleshooting (Office 2007/2010
• Word/Excel/PowerPoint/Access).
• Browser configuration & troubleshooting.
• Assisting with local admin rights to clients. ? Work with ticketing tool like Clarify.
• Managing Ticketing Queue .
• Adhering to SLA’s and P1 calls.
CCR Application Support
04/2009 - 10/2010
Vcustomer Services India Pvt.Ltd,, INDIA , pune
• Experienced in inbound process operations and providing Level 1 technical support through phone and email. Skilled in resolving customer queries, remote troubleshooting, and handling LAN/WAN networking and serverrelated issues. Strong ability to diagnose and fix PC and desktop problems while meeting SLA commitments.
• Worked as a Customer Care Executive for ABRL process, supporting all MORE stores across India on the Microsoft NAVISION software. Additionally worked as a Level 1 Technical Engineer for YOU Broadband, providing technical assistance for ISP services and resolving customer issues over calls.

EDUCATION

Bachelor of computer application
07/2005 - 06/2008
Pune University , Pune GPA: 60%
Higher Secondary Certificate
07/2003 - 06/2005
Maharashtra Board
Secondary School Certificate
06/2002 - 05/2003
Maharashtra Board , Pune

SKILLS

Technical Skills: Agile & Scrum Methodologies, SAFe Framework (ART, PI Planning, Inspect & Adapt), Kanban Workflow Management, Sprint Planning & Execution, User Story Writing & Acceptance Criteria, Capacity Planning & Velocity Tracking, Risk, Issue & Dependency Management, Release Planning & Roadmapping, CI/CD Awareness (Azure DevOps Pipelines, Git, Jenkins)
Soft Skills: Stakeholder Management, Team Coaching & Mentoring, Conflict Resolution, Facilitation & Communication, Problem-Solving & Critical Thinking, Leadership & Collaboration, Decision-Making, Time Management, Negotiation & Influence
Tools: Jira & Jira Align, Azure DevOps, Confluence, MS Project, SharePoint, MS Excel (Pivot Tables, VLOOKUP, Dashboards)
Other: Change Management Awareness, Cross-Team Alignment, Documentation & Reporting, Workshop Facilitation, Agile Transformation Support, KPI Tracking (Velocity, Predictability, Defect Rate), Scrum of Scrums Coordination, Resource Planning & Utilization Tracking

PROJECTS

Coca-Cola- command central
BYOD Cost reduction- Amdocs
• cost effected project, we plan plan and created the flow for the cost effected process to reduce the cost on mobile service. remove the unwannted number i service. plan change . upgrade of device. recovery of the device from inactive user. we save huge amount for company.
Service now
• work on inactive snow knowledge and inactive user with there feedback and service level problem.
• change in flow and design for the new process.
Service portal- One portal
• ONE portal move the a;ll the service and Portal to single portal to help the employee to reduce the time and get all the benefit in one click.
Avon-one trust- Infosys
• addition of the cookies banner to give the notification for the all market with legal approval and government policy

CERTIFICATIONS

certified scrum master
agile alliance
Project Management Fundamentals
Umedy
Beginning Of Artificial Intelligence
Infosys
Scrum Fundamental
agile alliance
Agile Coach
Infosys
ITIL Foundation
ITIL

ACHIEVEMENTS

• CSR Member-Taking and leading the CSR activity