PROFESSIONAL SUMMARY

Dynamic Talent Acquisition and HR Specialist with proven expertise in driving end-to-end recruitment processes and elevating employer branding to attract top-tier talent. Successfully managed performance appraisal systems and employee engagement initiatives, boosting participation and enhancing company culture. Skilled in developing comprehensive training materials and managing Learning & Development aligned with Individual Development Plans, resulting in improved employee retention and productivity. Committed to optimizing internal talent acquisition strategies and maintaining accurate employee records to support organizational growth and operational excellence.

WORK EXPERIENCE

Senior Executive - HR
05/2024 - Present
CtrlS Datacenter , Hyderabad India
• Owned the end-to-end sourcing and screening process for active and future roles using diverse sourcing channels and strategies.
• Supported efficient internal hiring by aligning qualified talent with open roles.
• Enhanced employer branding initiatives to attract and retain top talent.
• Drove employee engagement initiatives focused on enhancing company culture, participation, and communication.
• Developed and maintained employee resources, including training manuals and employee handbooks.
• Managed training delivery and tracking to support employee growth and organizational capability.
• Facilitated seamless onboarding by coordinating training, addressing employee queries, and processing required documentation.
• Managed and maintained accurate, confidential employee records for onboarding, performance, and exits.
• Structured and maintained both digital and physical filing systems to ensure compliance, accuracy, and confidentiality.
Senior Customer Representative
01/2021 - 06/2023
ATMECS Global Inc , Hyderabad India
• Demonstrated exceptional proficiency in resolving customer inquiries and issues promptly and courteously, ensuring positive outcomes and customer satisfaction.
• Consistently exceeded performance metrics, maintaining top-tier customer satisfaction ratings and service quality standards.
• Leveraged strong communication and interpersonal skills to clearly explain complex information and provide tailored solutions.
• Developed and implemented innovative process improvements that streamlined workflows and enhanced overall customer experience.
• Adapted quickly to new technologies and processes, ensuring efficient and effective service delivery in dynamic environments.
• Recognized for exemplary teamwork, collaboration, and contributions to a positive and productive work culture.
• Proactively pursued opportunities for professional growth and skill development to continually improve performance and service excellence.
Customer Service Executive
04/2020 - 01/2021
TELEPERFORMANCE INDIA PVT. LTD , Delhi
• Collaborated cross-functionally with sales, technical support, and billing teams to deliver comprehensive, efficient solutions and a unified customer experience.
• Recognized with multiple Employee of the Month awards for demonstrating exceptional professionalism, reliability, and unwavering commitment to customer excellence.
• Quickly adapted to new technologies, CRM platforms, and communication tools, completing ongoing training to ensure seamless transitions during system and process upgrades.
• Consistently surpassed key performance indicators (KPIs) by maintaining an average call resolution time under 5 minutes while upholding a 95% satisfaction rate.
Cabin Crew
11/2016 - 10/2020
Trujet Airways , Hyderabad India
• Provided exceptional customer service to passengers, ensuring a welcoming and comfortable travel experience throughout the duration of flights
• Successfully managed and resolved passenger inquiries, concerns, and conflicts with professionalism and diplomacy, contributing to high passenger satisfaction ratings
• Collaborated closely with fellow crew members to coordinate inflight services, including meal and beverage distribution, in-flight entertainment, and emergency response readiness
• Participated in pre-flight briefings and post-flight debriefings, actively contributing insights and feedback to improve service delivery and operational efficiency

EDUCATION

Master of Business Administration
01/2019 - 07/2022
Acharya Nagarjuna University

SKILLS

Technical Skills: Outlook, Microsoft Excel, Microsoft Teams, Google Sheets
Soft Skills: Active Listening & Empathy, Adaptability & Flexibility, Team Collaboration, Continuous Learning & Improvement