Ronak Gupta

[email protected] • +91 7599930208 • Agra

PROFESSIONAL SUMMARY

To obtain a responsible position in a reputable organization where I can apply my skills, knowledge, and experience to contribute to the company’s success while continuously learning and growing professionally.

WORK EXPERIENCE

Customer Service Executive
04/2024 - 02/2025
Teleperformance , Agra
• Led the optimization of CRM systems, boosting customer engagement by 20% and accelerating sales cycle efficiency by 15%
• Implemented and customized CRM software tailored to organizational needs, resulting in a 25% increase in user adoption and streamlined workflows
• Analyzed customer data to identify key patterns, improving targeting strategies and increasing customer retention rates by 18%
• Developed and automated email campaigns, task reminders, and follow-up sequences that enhanced communication efficiency and reduced response times by 30%

EDUCATION

Bachelor of Business Administration (B.B.A.)
09/2023 - 09/2026
Agra Public Group of institution
Senior Secondary (XII), CBSE
04/2023
John's Marry School
Secondary (X), CBSE
04/2021
Brij Public School

SKILLS

PROJECTS

Audit
• Conducted an internal audit for Maruti Suzuki's spare parts division focusing on evaluating operational efficiency, inventory management, compliance with company policies, and risk mitigation
• Ensured smooth functioning, prevented fraud, and enhanced customer satisfaction

CERTIFICATIONS

Msme
10/2024
msme