Ronak Gupta

[email protected] +91 7599930208 Agra

PROFESSIONAL SUMMARY

To obtain a responsible position in a reputable organization where I can apply my skills, knowledge, and experience to contribute to the company’s success while continuously learning and growing professionally.

WORK EXPERIENCE

Customer Service Executive
04/2024 - 02/2025
Teleperformance , Agra
CRM (Customer Relationship Management) Specialist Experienced in managing CRM systems to improve customer engagement, sales processes, and business growth
Key skills include: CRM Implementation and Management: Hands -on experience in setting up, customizing, and maintaining CRM software
Customer Data Analysis: Skilled in analyzing customer data to identify patterns, improve targeting, and increase retention
Automation and Workflow Management: Proficient in creating automated email campaigns, task reminders, and follow-up sequences to streamline communication
Lead and Contact Management: Strong ability to organize, update, and manage customer and sales data for better lead tracking and reporting
Issuer
04/2023 - 04/2024
Maruti suzuki , Agra
Monitored spare parts inventory levels to ensure timely availability and prevent stockouts
Issued parts to technicians, mechanics, and production staff as per job requirements
Maintained accurate records of incoming and outgoing parts using inventory man agement software and manual logs
Performed quality checks to ensure all parts met safety and performance standards before dispatch
Coordinated with procurement and supply chain teams to replenish stock and manage order cycles efficiently
Organized wareh ouse layout, labeled parts systematically, and minimized damage through proper storage practices
Adhered to company policies, saf ety guidelines, and compliance standards in all spare parts handling activities

EDUCATION

Bachelor of Business Administration (B.B.A.)
01/2023 - 01/2026
Agra Public College
Senior Secondary (XII), CBSE
01/2023
John's Marry School
Secondary (X), CBSE
01/2021
Brij Public School

SKILLS

PROJECTS

Audit
An internal audit for Maruti Suzuki's spare parts division focuses on evaluating operational efficiency, inventory management, compliance with company policies, and risk mitigation
The objective is to ensure smooth functioning, prevent fraud, and enhance customer satisfaction

CERTIFICATIONS

Msme
10/2024
msme