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Served as the communication link between sub-dealers, retailers, project customers, and the internal sales team
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Handled inbound enquiries, shared updated product catalogues, pricing lists, and stock availability details
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Followed up on customer enquiries to support order closure and confirmation
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Provided continuous updates on delivery status, stock availability, and after-sales concerns
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Assisted with quotation preparation and maintained accurate sales records, customer databases, and daily activity reports
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Coordinated with logistics, warehouse, and sales departments to ensure timely delivery and service
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Logged customer issues, resolved routine queries, and escalated major complaints to management