Sama Mohamed Raafat

[email protected] • +20 1148474551 • Sherouk City – Cairo

PROFESSIONAL SUMMARY

Results-oriented hospitality professional with comprehensive hotel operations experience since 2019. Developed strong interpersonal and problem-solving skills through Marriott's Tahseen program. Seeking to leverage HR expertise to contribute to organizational success and career growth.

WORK EXPERIENCE

Human Resources Officer
05/2025 - Present
Enova by Veolia
• Entering data for appraisals, personnel action forms, disciplinary actions, thank-you letters, coaching forms, and filing them in the associate’s file.
• Preparing HR letters and issuing discount cards to associates.
• Editing and updating data on the HR system for promoters according to their new job descriptions.
• Conducting investigations.
• Preparing contracts and informing associates about their contract renewals.
• Responsible for the leavers’ process.
• Handling medical communication, including resolving issues related to additions, deletions, and claims.
• Reviewing and verifying the overtime sheet on a monthly basis.
• Managing the employee onboarding process.
Human Resources Coordinator
05/2023 - 04/2025
Cairo Marriott Hotel and Omar Al Khayyam Casino
• Recruiting all candidates “management, non-management”.
• Attending job fairs.
• Responsible of the whole case of casual associates “problem solving and payment”.
• Data entering appraisals, Personal action forms, Disciplinary actions, Thanks letter, Coaching forms and file them into the associate file.
• HR letter and discount cards to the associates.
• Responsible about Marriott take care challenge.
• Editing data on HR system for the promoters according to their new job description.
• Attending investigations with the HR Manager.
• Receiving the hiring documents.
• Responsible of the whole leavers process.
• Non-management promotion process.
• Making contracts and inform the associates for their contract renewal.
• Responsible about “Tahseen” project for trainees.
• Certified as an Interviewer from Marriott International.
• Awarded as the department associate of the month on October 2023.
• Awarded as the department associate of the month on September 2024.
• Awarded as the hotel associate of the month on September 2024.
• Awarded as the hotel associate of the year 2024.
Pastry 1st Cook
08/2022 - 05/2023
Cairo Marriott Hotel and Omar Al Khayyam Casino
• Proficient in preparing a variety of dishes for catered events and parties.
• Coordinated food preparation and presentation to meet client requirements.
• Worked efficiently with kitchen staff to deliver high-quality food within deadlines.
Tahseen Student
07/2019 - 06/2022
Cairo Marriott Hotel and Omar Al Khayyam Casino
• Gained in-depth knowledge of hotel operations through rotations across various departments.
• Enhanced interpersonal, problem-solving, and teamwork abilities.
• Developed a strong foundation for a successful career in the hospitality industry.

EDUCATION

Hotel Management
07/2022
Helwan University GPA: Good

SKILLS

CERTIFICATIONS

Certified as an Interviewer
Marriott International