SARATHKUMAR

[email protected] • +918973061781

PROFESSIONAL SUMMARY

Highly skilled Technical support Analyst with over 3+ years of experience providing efficient technical support to end-users. Proficient in troubleshooting hardware and software issues, configuring and maintaining desktop systems, and resolving connectivity problems. Possesses strong communication and problem-solving skills to deliver exceptional customer service. Highly reliable and knowledgeable in IT systems.

WORK EXPERIENCE

TECHNICAL SUPPORT ENGINEER
10/2022 - 05/2024
CGI TECHNOLOGY PRIVATE LIMITED
• Installation Troubleshooting of work group And server Client Based Medium Range Networks
• Install, configure, and maintain computer systems, hardware, software, and networks devices
• Diagnose and troubleshoot technical problems related to software, hardware & network issues
• Set up, optimized and managed network equipment
• Installing and configuration Windows Server Active Directory Services
• Functional knowledge of Data base management SQL Server on Windows
• Well understanding of Bridging and switching concepts and LAN ,WAN technologies and Maintaining the Servers, PC’s, Routers and Switches
• Network processing, centralized and distributive network connection
• Installation Troubleshooting of work group And server Client Based Medium Range Networks
• Installed and configured workstations for IP/IPX based LAN
• Installed and configured DHCP Client/Server
TECHNICAL SUPPORT ANALYST
12/2020 - 10/2022
ALTRUIST TECHNOLOGY PRIVATE LIMITED
• Troubleshoots computer problems, determine source and advise on appropriate action
• Supports VPN configuration and management of file permissions, file system integrity and user account
• Provides technical support to end users via help desk phone and/or remote access, tracks the call issue and provides first level corrective action; escalates problem to second level when necessary
• Set up user accounts, permissions and passwords Reset
• Having knowledge with Active Directory, Microsoft Authentication Setup Oracle, MY HR, Azure
• Set up remote access and provide documentation and user demonstration Support and configures printers,PC's and associated peripherals, phones
• Follow up on unresolved queries and ensure timely resolution
• JIRA Ticketing, Service Now, Remote support Dame Ware

EDUCATION

BACHELOR OF COMPUTER TECHNOLOGY
01/2014 - 01/2017
Erode Arts and science College , Erode
MASTER OF COMPUTER SCIENCE
01/2017 - 01/2019
Erode Arts and science college , Erode

SKILLS