SRIDHAR ABBAGOUNI

[email protected] • +974 66902015 • Qatar

PROFESSIONAL SUMMARY

Results-driven professional with over 15 years of experience delivering technology-driven business transformation initiatives. Proficient in software lifecycle governance, systems integration, and quality management. Skilled at coordinating cross-functional teams to deliver compliant, efficient, and scalable enterprise solutions. Adept in Agile and Waterfall methodologies, ensuring on-time delivery of strategic projects in global environments.

WORK EXPERIENCE

Associate Director
06/2023 - Present
UBS Qatar LLC
• Collaborate with stakeholders to prioritize backlog items and optimize resource allocation for maximum business value
• Translate high-level business requirements into clear user stories, acceptance criteria, and sprint objectives
• Manage end-to-end software lifecycle governance ensuring compliance with regulatory and organizational standards
• Lead enhancement and change management initiatives in Agile/Scrum frameworks to support business transformation goals
• Collaborate with cross-functional teams to deliver compliant, secure, and high-performance digital systems
• Oversee continuous improvement initiatives and maintain alignment with global quality and compliance practices
Business Analyst / Project Consultant
09/2011 - 06/2023
Arita Solutions WLL
• Partnered with business and technology stakeholders to define requirements, enhance systems, and implement scalable solutions
• Led multiple technology initiatives focusing on integration, migration, and data-driven operational efficiency
• Managed SDLC processes including requirements gathering, testing, release planning, and production support
• Ensured software solutions adhered to compliance and performance standards while aligning with enterprise strategy
Senior Project Leader
06/2003 - 04/2011
Polaris Software Labs Ltd.
• Translate high-level business requirements into clear user stories, acceptance criteria, and sprint objectives
• Work closely with developers, designers, and business analysts to refine requirements and deliver scalable, high-quality solutions
• Coordinate UAT, regression, and performance testing activities to ensure defect-free releases
• Drive innovation through feedback loops, MVP launches, and iterative improvements based on performance metrics
Business Analyst / Project Leader
08/2006 - 06/2010
Wipro Technologies Ltd.
• Delivered functional and process support for enterprise-grade systems, ensuring business continuity and accuracy
• Collaborated with global teams to standardize processes and improve service delivery across business units
• Executed change control, testing, and reporting functions to ensure project success and stakeholder satisfaction
Analyst
05/2005 - 05/2006
BA Continuum Solutions Pvt. Ltd.
• Executed testing, documentation, and process design initiatives ensuring seamless software transition and adoption
• Conducted system validation, defect analysis, and functional testing across multiple business applications
• Prepared user manuals, standard operating procedures, and configuration documentation for business continuity
Executive (Quality)
01/2004 - 05/2005
ICICI Bank Ltd.
• Redesign workflows to improve first‑call resolution (FCR) and reduce average handling time
• Monitor KPIs such as customer satisfaction (CSAT), Net Promoter Score (NPS), and service level agreements (SLAs)
• Promote Digital Adoption, Channel Migrations - platforms (voice, chat, email, mobile, social media)

EDUCATION

MBA – Finance
Visweshwaraiah Technological University

SKILLS

CERTIFICATIONS

PRINCE2 Practitioner
Certified Scrum Master
ITIL V3 2011
ITSM ISO/IEC 20000