SUBRATA BISWAS

biswas@[email protected] • 7719058272 • 1102, 1B, Green Avenue, Shilphata Road, Thane – 421204
LinkedIn: https://www.linkedin.com/in/connectsb2/

PROFESSIONAL SUMMARY

Experienced professional with 10+ years across banking, capital markets, fund management, investment servicing, and digital operations. Skilled in client servicing, stakeholder engagement, content review, and training delivery. Proven ability to resolve escalations, drive operational efficiency, and collaborate effectively with cross-functional teams. Strong communicator with excellent attention to detail and a consistent track record of meeting key service objectives.

WORK EXPERIENCE

Subject Matter Expert (SME)
10/2015 - 11/2025
Accenture
• Worked on 2 content moderation pilot projects for global social media platforms such as Facebook and Snapchat
• Ensured compliance with platform policies, community standards, and legal regulations
• Reviewed and tagged user-generated content involving text, images, and videos
• Handled escalations, supported policy enforcement, and coordinated with internal escalation desks
• Trained new joiners through on-the-job training and knowledge sharing
• Participated in automation initiatives and prepared operational trend reports for internal teams
Senior Associate
12/2012 - 10/2015
Opine Consultants
• Managed investment-related processes within the Finance & Accounting (F&A) team
• Worked closely with clients and vendors to resolve service requests under tight deadlines
• Handled asset management and Portfolio Management Services (PMS)
• Coordinated with internal operations and external partners for consistent delivery
Associate – Capital Market
12/2011 - 12/2012
State Street Syntel (now ATOS)
• Handled post-reconciliation exceptions of cash, assets, and accruals
• Verified NAV discrepancies using Bloomberg Terminal and TLM
• Liaised with custodians and brokers for issue resolution
Associate – Fund Management
02/2011 - 09/2011
Prudential – PPMS
• Managed daily mutual fund operations for ICICI Prudential AMC, including NAV calculations, trade processing, and cash flow monitoring
• Ensured regulatory compliance through accurate review of fund documentation and reporting
• Collaborated with custodians, auditors, and internal teams to support timely fund servicing
• Resolved trade and reconciliation discrepancies efficiently, maintaining service quality
• Delivered client support and contributed to process improvements for operational efficiency
Officer – Wealth Management Operations
03/2008 - 01/2011
ICICI Bank – e-Wealth Management
• Supported Portfolio Management Services (PMS) by processing client investments across Mutual Funds, Bonds, Equities, ULIPs, REIT Funds and Fixed Assets
• Assisted in client Risk Profiling to ensure investment suitability aligned with financial goals and regulatory guidelines
• Ensured end-to-end transaction execution, including documentation, order processing, and post-trade service as One Point Contact
• Maintained compliance with KYC norms and regulatory policies across all wealth operations
• Collaborated with Relationship Managers and local Branch Managers to execute client instructions, resolve Service Request (SR) queries, and deliver personalized service
• Meeting Service scores and Revenue Targets and drive long time relationships with high value HNI customers of the Bank

EDUCATION

B. Com.
Vinoba Bhave University, Hazaribagh

SKILLS