Results-driven Technical Support Consultant with over 5 years of experience in incident management and customer issue resolution. Proficient in utilizing Salesforce and Zendesk to enhance operational efficiency, achieving a 30% reduction in ticket resolution time and a 25% increase in customer satisfaction scores. Adept at leading cross-functional teams and implementing best practices, leveraging methodologies such as ITIL to streamline processes. Committed to delivering exceptional service and fostering collaborative environments that drive continuous improvement.