ALAN MERINO

[email protected] • (503)7727-9953 • El Salvador
LinkedIn: https://www.linkedin.com/in/alan-cmerino/

PROFESSIONAL SUMMARY

Data Engineering Leader with 9+ years of experience architecting and implementing scalable data solutions. Specialized in Business Intelligence (BI), ETL processes, and BPO data management. Proven success in leading cross-functional teams, streamlining operations, and translating complex technical challenges into actionable results. Adept at building reliable data pipelines, fostering team growth, and driving collaboration between technical and non-technical stakeholders.

WORK EXPERIENCE

Database Architect
06/2021 - 01/2022
NICE (formerly Clearview, acquired)
• Experienced data architect with a strong background in scalable systems, ETL pipeline development, and complex dataset analysis for data ingestion
• Skilled in API integration, data modeling, and BI support
• Adept at bridging business and technical teams, leading global teams, and delivering reliable, scalable solutions through strategic planning and cross-functional collaboration
• Data Architecture & Modeling - Designed and implemented scalable data models and architectures for BI products, ensuring adaptability to evolving business and product needs
• Dataset & API Analysis - Conducted in-depth analysis of datasets and API outputs, identifying data quality issues, transformation requirements, and optimization strategies for ingestion
• Data Integration - Designed data sourcing strategies for APIs and external datasets, accounting for authentication methods, rate limits, and performance needs in real-time and batch processes
• ETL & Process Design - Designed, documented, and optimized ETL pipelines to process raw datasets and API outputs into structured, business-ready formats
• Technical Documentation - Authored detailed implementation guides covering data sources, data transformations, business logic, and operational considerations
• Project Scoping & Feasibility - Scoped ambiguous projects, assisting sales and product teams by validating technical feasibility and defining data requirements
• Cross-Functional Collaboration - Partnered with VPs, Directors, Product, Sales, and Operations to design solutions tailored to business goals
• Team Leadership & Development - Led and mentored a global data engineering team, driving development, technical support, and growth
• Delivered international training in India on Data Architecture and Modeling, standardizing best practices
• Troubleshooting & Support - Served as escalation point for data-related issues, coordinating with architecture, engineering, and operations teams across US, India, and Bolivia
• Innovation & Research - Evaluated and tested emerging tools as needed (Python, CLI, AWS products, etc.) to expand data integration, analytics, and processing capabilities
Senior Database Architect
01/2022 - 06/2022
NICE (formerly Clearview, acquired)
• Experienced data architect with a strong background in scalable systems, ETL pipeline development, and complex dataset analysis for data ingestion
• Skilled in API integration, data modeling, and BI support
• Adept at bridging business and technical teams, leading global teams, and delivering reliable, scalable solutions through strategic planning and cross-functional collaboration
• Data Architecture & Modeling - Designed and implemented scalable data models and architectures for BI products, ensuring adaptability to evolving business and product needs
• Dataset & API Analysis - Conducted in-depth analysis of datasets and API outputs, identifying data quality issues, transformation requirements, and optimization strategies for ingestion
• Data Integration - Designed data sourcing strategies for APIs and external datasets, accounting for authentication methods, rate limits, and performance needs in real-time and batch processes
• ETL & Process Design - Designed, documented, and optimized ETL pipelines to process raw datasets and API outputs into structured, business-ready formats
• Technical Documentation - Authored detailed implementation guides covering data sources, data transformations, business logic, and operational considerations
• Project Scoping & Feasibility - Scoped ambiguous projects, assisting sales and product teams by validating technical feasibility and defining data requirements
• Cross-Functional Collaboration - Partnered with VPs, Directors, Product, Sales, and Operations to design solutions tailored to business goals
• Team Leadership & Development - Led and mentored a global data engineering team, driving development, technical support, and growth
• Delivered international training in India on Data Architecture and Modeling, standardizing best practices
• Troubleshooting & Support - Served as escalation point for data-related issues, coordinating with architecture, engineering, and operations teams across US, India, and Bolivia
• Innovation & Research - Evaluated and tested emerging tools as needed (Python, CLI, AWS products, etc.) to expand data integration, analytics, and processing capabilities
Database Architect Team Lead
06/2022 - 05/2024
NICE (formerly Clearview, acquired)
• Experienced data architect with a strong background in scalable systems, ETL pipeline development, and complex dataset analysis for data ingestion
• Skilled in API integration, data modeling, and BI support
• Adept at bridging business and technical teams, leading global teams, and delivering reliable, scalable solutions through strategic planning and cross-functional collaboration
• Data Architecture & Modeling - Designed and implemented scalable data models and architectures for BI products, ensuring adaptability to evolving business and product needs
• Dataset & API Analysis - Conducted in-depth analysis of datasets and API outputs, identifying data quality issues, transformation requirements, and optimization strategies for ingestion
• Data Integration - Designed data sourcing strategies for APIs and external datasets, accounting for authentication methods, rate limits, and performance needs in real-time and batch processes
• ETL & Process Design - Designed, documented, and optimized ETL pipelines to process raw datasets and API outputs into structured, business-ready formats
• Technical Documentation - Authored detailed implementation guides covering data sources, data transformations, business logic, and operational considerations
• Project Scoping & Feasibility - Scoped ambiguous projects, assisting sales and product teams by validating technical feasibility and defining data requirements
• Cross-Functional Collaboration - Partnered with VPs, Directors, Product, Sales, and Operations to design solutions tailored to business goals
• Team Leadership & Development - Led and mentored a global data engineering team, driving development, technical support, and growth
• Delivered international training in India on Data Architecture and Modeling, standardizing best practices
• Troubleshooting & Support - Served as escalation point for data-related issues, coordinating with architecture, engineering, and operations teams across US, India, and Bolivia
• Innovation & Research - Evaluated and tested emerging tools as needed (Python, CLI, AWS products, etc.) to expand data integration, analytics, and processing capabilities
Database Architect Manager
05/2024 - 09/2024
NICE (formerly Clearview, acquired)
• Experienced data architect with a strong background in scalable systems, ETL pipeline development, and complex dataset analysis for data ingestion
• Skilled in API integration, data modeling, and BI support
• Adept at bridging business and technical teams, leading global teams, and delivering reliable, scalable solutions through strategic planning and cross-functional collaboration
• Data Architecture & Modeling - Designed and implemented scalable data models and architectures for BI products, ensuring adaptability to evolving business and product needs
• Dataset & API Analysis - Conducted in-depth analysis of datasets and API outputs, identifying data quality issues, transformation requirements, and optimization strategies for ingestion
• Data Integration - Designed data sourcing strategies for APIs and external datasets, accounting for authentication methods, rate limits, and performance needs in real-time and batch processes
• ETL & Process Design - Designed, documented, and optimized ETL pipelines to process raw datasets and API outputs into structured, business-ready formats
• Technical Documentation - Authored detailed implementation guides covering data sources, data transformations, business logic, and operational considerations
• Project Scoping & Feasibility - Scoped ambiguous projects, assisting sales and product teams by validating technical feasibility and defining data requirements
• Cross-Functional Collaboration - Partnered with VPs, Directors, Product, Sales, and Operations to design solutions tailored to business goals
• Team Leadership & Development - Led and mentored a global data engineering team, driving development, technical support, and growth
• Delivered international training in India on Data Architecture and Modeling, standardizing best practices
• Troubleshooting & Support - Served as escalation point for data-related issues, coordinating with architecture, engineering, and operations teams across US, India, and Bolivia
• Innovation & Research - Evaluated and tested emerging tools as needed (Python, CLI, AWS products, etc.) to expand data integration, analytics, and processing capabilities
Solutions Engineer Manager
09/2024 - 03/2025
NICE (formerly Clearview, acquired)
• Experienced data architect with a strong background in scalable systems, ETL pipeline development, and complex dataset analysis for data ingestion
• Skilled in API integration, data modeling, and BI support
• Adept at bridging business and technical teams, leading global teams, and delivering reliable, scalable solutions through strategic planning and cross-functional collaboration
• Data Architecture & Modeling - Designed and implemented scalable data models and architectures for BI products, ensuring adaptability to evolving business and product needs
• Dataset & API Analysis - Conducted in-depth analysis of datasets and API outputs, identifying data quality issues, transformation requirements, and optimization strategies for ingestion
• Data Integration - Designed data sourcing strategies for APIs and external datasets, accounting for authentication methods, rate limits, and performance needs in real-time and batch processes
• ETL & Process Design - Designed, documented, and optimized ETL pipelines to process raw datasets and API outputs into structured, business-ready formats
• Technical Documentation - Authored detailed implementation guides covering data sources, data transformations, business logic, and operational considerations
• Project Scoping & Feasibility - Scoped ambiguous projects, assisting sales and product teams by validating technical feasibility and defining data requirements
• Cross-Functional Collaboration - Partnered with VPs, Directors, Product, Sales, and Operations to design solutions tailored to business goals
• Team Leadership & Development - Led and mentored a global data engineering team, driving development, technical support, and growth
• Delivered international training in India on Data Architecture and Modeling, standardizing best practices
• Troubleshooting & Support - Served as escalation point for data-related issues, coordinating with architecture, engineering, and operations teams across US, India, and Bolivia
• Innovation & Research - Evaluated and tested emerging tools as needed (Python, CLI, AWS products, etc.) to expand data integration, analytics, and processing capabilities
Group Lead, Engineering
03/2025 - Present
NICE (formerly Clearview, acquired)
• Experienced data architect with a strong background in scalable systems, ETL pipeline development, and complex dataset analysis for data ingestion
• Skilled in API integration, data modeling, and BI support
• Adept at bridging business and technical teams, leading global teams, and delivering reliable, scalable solutions through strategic planning and cross-functional collaboration
• Data Architecture & Modeling - Designed and implemented scalable data models and architectures for BI products, ensuring adaptability to evolving business and product needs
• Dataset & API Analysis - Conducted in-depth analysis of datasets and API outputs, identifying data quality issues, transformation requirements, and optimization strategies for ingestion
• Data Integration - Designed data sourcing strategies for APIs and external datasets, accounting for authentication methods, rate limits, and performance needs in real-time and batch processes
• ETL & Process Design - Designed, documented, and optimized ETL pipelines to process raw datasets and API outputs into structured, business-ready formats
• Technical Documentation - Authored detailed implementation guides covering data sources, data transformations, business logic, and operational considerations
• Project Scoping & Feasibility - Scoped ambiguous projects, assisting sales and product teams by validating technical feasibility and defining data requirements
• Cross-Functional Collaboration - Partnered with VPs, Directors, Product, Sales, and Operations to design solutions tailored to business goals
• Team Leadership & Development - Led and mentored a global data engineering team, driving development, technical support, and growth
• Delivered international training in India on Data Architecture and Modeling, standardizing best practices
• Troubleshooting & Support - Served as escalation point for data-related issues, coordinating with architecture, engineering, and operations teams across US, India, and Bolivia
• Innovation & Research - Evaluated and tested emerging tools as needed (Python, CLI, AWS products, etc.) to expand data integration, analytics, and processing capabilities
Technical Support Specialist
09/2019 - 06/2020
Sykes LTDA , El Salvador
• Optimized schedules to ensure coverage and service levels
• Partnered with management on strategic and tactical planning
• Administered overtime, shift swaps, breaks, and PTO based on data analysis
• Leveraged ACD systems (Nice InContact, Salesforce, Five9) to generate reports and tracking tools
• Improved efficiency through effective internal communications
• Streamlined filing systems for confidential employee records
• Supported global leadership in implementing training strategies
• Presented and validated data insights for upper management
WFM Intraday Specialist
06/2020 - 06/2021
Sykes LTDA , El Salvador
• Optimized schedules to ensure coverage and service levels
• Partnered with management on strategic and tactical planning
• Administered overtime, shift swaps, breaks, and PTO based on data analysis
• Leveraged ACD systems (Nice InContact, Salesforce, Five9) to generate reports and tracking tools
• Improved efficiency through effective internal communications
• Streamlined filing systems for confidential employee records
• Supported global leadership in implementing training strategies
• Presented and validated data insights for upper management
Technical Support Specialist
01/2015 - 02/2016
Teleperformance
• Collaborated across departments to align priorities and enhance organizational capacity
• Performed statistical analyses for operational and forecasting needs
• Resolved staff conflicts through active listening and effective solutions
• Boosted team performance by monitoring activities and providing mentorship
• Maintained detailed records to identify improvement areas and implement corrective actions
• Managed monthly bonus budgets, preventing overages
• Applied customer feedback to improve processes and support long-term goals
• Coordinated operations across El Salvador, Costa Rica, USA, and Mexico
• Successfully launched and ramped four AT&T accounts
Data Analyst
02/2016 - 05/2017
Teleperformance
• Collaborated across departments to align priorities and enhance organizational capacity
• Performed statistical analyses for operational and forecasting needs
• Resolved staff conflicts through active listening and effective solutions
• Boosted team performance by monitoring activities and providing mentorship
• Maintained detailed records to identify improvement areas and implement corrective actions
• Managed monthly bonus budgets, preventing overages
• Applied customer feedback to improve processes and support long-term goals
• Coordinated operations across El Salvador, Costa Rica, USA, and Mexico
• Successfully launched and ramped four AT&T accounts
Data Analyst Coordinator
05/2017 - 04/2019
Teleperformance
• Collaborated across departments to align priorities and enhance organizational capacity
• Performed statistical analyses for operational and forecasting needs
• Resolved staff conflicts through active listening and effective solutions
• Boosted team performance by monitoring activities and providing mentorship
• Maintained detailed records to identify improvement areas and implement corrective actions
• Managed monthly bonus budgets, preventing overages
• Applied customer feedback to improve processes and support long-term goals
• Coordinated operations across El Salvador, Costa Rica, USA, and Mexico
• Successfully launched and ramped four AT&T accounts

EDUCATION

Bachelor of Science in Computer Science
01/2024
University of the People
01/2021
Insaforp
01/2021
Insaforp

SKILLS

CERTIFICATIONS

AWS Services Workshop
01/2021
Insaforp
Power BI & SQL Course
01/2021
Insaforp
WFM Academy
Business Psychology
LEAP WFM