ALI AFZAL BHATTI

[email protected] • +92 319 4034 394 • Rangers HQ, Lahore, Punjab, Pakistan
LinkedIn: linkedin.com/in/ali-afzal

PROFESSIONAL SUMMARY

Results-driven CRM and RCM Specialist with over 7 years of experience optimizing healthcare operations through advanced software management, data integration, and process automation. Proven track record in deploying scalable CRM solutions that increased operational efficiency by 30% and reduced claim processing times by 25%. Adept at root cause analysis and application support, leveraging expertise in healthcare technology to deliver seamless system enhancements and drive measurable business outcomes. Committed to applying innovative strategies to enhance patient data management and revenue cycle performance for forward-thinking healthcare organizations.

WORK EXPERIENCE

Software Development Specialist
01/2024 - Present
Al Hayat Group , Dammam, Saudi Arabia
• Streamlined CEO's calendar management, coordinating over 150 meetings and travel arrangements annually, improving scheduling efficiency by 25%
• Developed and organized comprehensive meeting materials and presentations, enhancing decision-making speed and accuracy, contributing to a 15% reduction in meeting times
• Cultivated and maintained relationships with 20+ key stakeholders, clients, and partners, supporting business growth and partnership retention by 10%
• Managed administrative processes including expense reporting and budgeting, achieving a 12% cost saving through optimized resource allocation and expense tracking
Application Support Analyst
01/2023 - 01/2024
MD Tech Solutions Physician/EMR , Pakistan
• Served as the first point of contact for application-related issues and service requests
• Monitored, investigated, and resolved incidents, ensuring timely escalation if necessary
• Performed root cause analysis and applied permanent fixes to recurring problems
• Supported deployment and configuration of software applications across environments
• Liaised with developers, system administrators, and third-party vendors for advanced issue resolution
Customer Support Specialist
01/2021 - 01/2023
Abacus Consulting , Islamabad, Pakistan
• Assisted in planning and coordinating daily logistics operations, including inbound and outbound shipments
• Monitored the transportation of goods to ensure timely and accurate delivery
• Supervised and guided logistics staff, including warehouse workers and drivers
• Provided training and support to team members to improve operational efficiency
CRM & RCM Specialist
01/2019 - 01/2021
Sequel Technologies , Islamabad, Pakistan
• Provided first and second-line support for software applications by diagnosing and resolving technical issues
• Monitored application performance and responded to alerts, minimizing downtime and service disruptions
• Escalated unresolved issues to higher-level support teams or vendors when necessary
• Assisted end-users with application-related queries and provided training to enhance their proficiency
Operations Supervisor
01/2012 - 01/2019
Fedex Express (SMSA Express Licensed) , Saudi Arabia
• Assisted in managing and monitoring operational processes to ensure timely completion of tasks
• Coordinated with various teams (e.g., logistics, customer service, warehouse) to address operational needs
• Ensured compliance with standard operating procedures and company policies
• Prepared, verified, and managed shipping, delivery, and operational documents
Assistant Manager & Secretary
01/2008 - 01/2011
Al Naseer Trading Company (King Abdullah Economic City) , Jeddah, Saudi Arabia
• Managed calendars, scheduled meetings, and organized appointments for executives
• Drafted, edited, and proofread correspondence, memos, and reports
• Maintained and organized office files, records, and documents in both physical and digital formats
• Handled incoming and outgoing calls and emails

EDUCATION

Bachelor's in Business Strategies and Planning
Arab Open University , Jeddah, Saudi Arabia GPA: 83%
Intermediate Higher Education
PISJ , Jeddah, KSA GPA: 78%

SKILLS

CERTIFICATIONS

Customer Support Management
Software Management
Logistics Management
Ground Operations Associate