Amritpal Singh

[email protected] • 437-766-5582 • Brampton, ON

PROFESSIONAL SUMMARY

Dynamic Technical Team Lead with over 7 years of experience driving IT support excellence and optimizing system performance across Windows and macOS environments. Proven track record in leading teams of 10+ technicians to achieve a 30% reduction in incident resolution time through process improvements and proactive troubleshooting. Skilled in network configuration, data backup, and security protocols, committed to enhancing operational efficiency and safeguarding critical data assets. Ready to leverage technical expertise and leadership skills to deliver scalable IT solutions that empower business growth and resilience.

WORK EXPERIENCE

Technical Team Lead
09/2023 - Present
Best Buy Canada , Brampton, ON
• Lead and mentor a team of technical associates, ensuring consistent service quality and operational efficiency
• Oversee quality control (QC) for all technical operations, repairs, and system checks
• Manage data backup, recovery, and protection protocols to ensure reliability and security of systems
• Maintain clear communication between departments, resolving issues quickly and effectively
• Provide advanced technical assistance and customer support for complex hardware and software problems
• Train and coach team members on troubleshooting methods, communication skills, and process improvements
IT Manager
09/2021 - 08/2023
Teqlogic IT Services , Ludhiana, Punjab
• Directed daily IT operations, managing a team of professionals and multiple client projects
• Implemented new IT systems and solutions to enhance productivity and client satisfaction
• Developed IT policies and procedures to maintain compliance with security and operational standards
• Monitored network and system performance, identifying and resolving inefficiencies
• Delivered technical training and mentorship to improve staff performance
IT Support Specialist
01/2020 - 08/2021
The Creative Clicks , Chandigarh, Punjab
• Provided remote and on-site technical support to resolve hardware, software, and network issues
• Conducted system installations, configurations, and upgrades for business users
• Created documentation and knowledge base materials to improve support efficiency
Technical Support Representative
02/2018 - 11/2019
Maxdroids Solutions Pvt. Ltd , Mohali, Punjab
• Offered customer support via phone, chat, and remote access tools, ensuring quick issue resolution
• Collaborated with cross-functional teams to resolve escalated IT concerns
• Ensured accurate documentation of incidents and technical fixes
IT Support Engineer
02/2017 - 02/2018
Assignment Solutionz Ltd. , Mohali, Punjab
• Installed, configured, and maintained system software, hardware, and networking tools
• Provided end-user support for software licensing, system updates, and troubleshooting
• Assisted in monitoring and optimizing system performance and availability
Computer Lab Technician
12/2011 - 01/2017
Rayat Bahra University , Mohali, Punjab
• Managed and maintained the university’s computer labs and IT infrastructure
• Installed and configured software, maintained network connectivity, and resolved technical issues
• Conducted training sessions to improve students’ computer literacy
• Maintained asset inventory and performed regular system maintenance and updates

EDUCATION

Bachelor’s Degree in Information Technology
06/2007 - 04/2010
Guru Nanak Dev University , Amritsar, Punjab

SKILLS

Technical Skills: Hardware Troubleshooting, Software Installation, Operating Systems Management, Network Configuration, Data Backup and Recovery, Security Management, Remote Desktop Support, Quality Control
Soft Skills: Customer Service, Technical Communication, Team Leadership, Staff Training, Project Management, Problem Solving, Documentation Management, Adaptability
Tools: Windows OS, macOS, MS Office (Word, Excel, PowerPoint), Remote Desktop Tools, Help Desk Software
Other: IT Policy Implementation, Process Optimization, Software Licensing Support, Invoice Examination, Multitasking, Industry Best Practices