Anthony Paulo Davis

[email protected] • 0927-925-5411

PROFESSIONAL SUMMARY

Dynamic Data Process Coordinator with proven expertise in data management, CRM optimization, and workflow automation, driving operational excellence in fast-paced environments. Adept at leveraging different software tools to streamline sales order processing and enhance data accuracy, resulting in reduction of processing time and an increase in customer satisfaction. Skilled in coordinating cross-functional teams to implement process improvements that boost efficiency and support scalable growth. Committed to delivering actionable insights and seamless customer support to empower business decision-making and elevate service quality.

WORK EXPERIENCE

Coordinator – Data Process Support
06/2022 - 09/2025
Unisys Managed Services Corporation
• Delivered data process support for assigned services and products, ensuring accuracy and compliance with company policies.
• Provided multi-channel client assistance (phone, email, chat), resolving inquiries and complaints while delivering excellent customer service.
• Processed service requests, product orders, and payment transactions with accuracy and efficiency.
• Maintained precise records of client interactions, transactions, and service changes.
• Collaborated with clients, franchise partners, and stakeholders to maintain strong professional relationships.
• Escalated complex issues following established protocols and regulatory requirements.
• Assisted in sales operations by handling customer inquiries related to products and services, preparing quotations, and processing sales orders.
• Coordinated with internal teams to ensure accurate and timely delivery of sales and service commitments.
• Maintained updated customer databases and supported sales reporting and performance tracking.
• Identified potential upselling and cross-selling opportunities to enhance client satisfaction and business growth.
• Supported promotional and sales campaigns through data analysis, lead tracking, and client communication follow-ups.

EDUCATION

Bachelor of Science in Information Technology
06/2017 - 04/2025
STI College - General Santos
CAF – Bachelor of Elementary Education
01/2010 - 01/2015
West Visayas State University
01/2006 - 01/2010
Sto. Niño National High School
01/2000 - 01/2006
Sto. Niño Central Elementary School

SKILLS

Technical Skills: • Data Management & Reporting, • Customer Support (Phone, Email, Chat), • Sales Order Processing & Quotation Preparation, • CRM & Database Maintenance, • Workflow Coordination & Process Improvement, • Data Analysis & Validation, • Cross-Functional Collaboration, • Compliance & Data Privacy Management, • Upselling and Cross-Selling Support, • Microsoft Office & CRM Tools (Excel, Outlook, Word)
Other: • Strong communication and interpersonal skills., • Excellent attention to detail and organizational ability., • Demonstrated ability to work independently and as part of a cross-functional team.