Ariel Krzeminski

[email protected] • 502-373-7758 • Romeo, MI 48065

PROFESSIONAL SUMMARY

Detail-oriented and efficient Care Navigator with extensive experience in customer service and proficiency with many programs, including Medical EHR software.

WORK EXPERIENCE

Care Navigator/Patient Access Representative

08/2022 - Present

Ascension , Remote

• Scheduling appointments for multiple clinics and providers

• Processing referrals and authorizations

• Documenting and retrieving medical records

• Using multiple programs such as Salesforce, Google docs, Athena, Dash, Genesys Cloud

• Collaborating with other teams and clinics

• Experience with training other team members

Medical Office Receptionist

06/2017 - 09/2018

Ascension-Shores Primary Care , Saint Clair Shores, MI

• Successfully greeted visitors and responded to telephone and in-person requests for information

• Answered phone calls to provide assistance, information and medical personnel access

• Organized and maintained records by updating and obtaining both personal and financial information from patients

• Collected information, verified insurance and collected co-payments for patients as part of check-in process

• Submitted diagnosis and procedure codes for insurance companies

• Prepared and sent financial statements to support bookkeeping functions

• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants

• Trained new staff on office procedures, insurance processes and medical terminology

• Applied knowledge of medical terminology and insurance processes to support office administration productivity

Direct Care Staff

11/2015 - 06/2016

Blessed Assurance Community Services , Boston, KY

• Aided with mobility and independence for disabled individuals and continually monitored safety

• Assisted with planning and coordination of activities and outings based on individual needs

• Reported changes in client condition to administrators, facilitating nursing intervention

• Assisted individuals in learning and developing new skills

• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living

• Advocated for disabled individuals to foster communication and self-expression and achieve goals

Veterinary Assistant

12/2013 - 10/2015

Central Kentucky Animal Clinic , Bardstown, KY

• Cared for animals in post-operative recovery by closely monitoring vital signs and progress

• Assisted doctors and technicians by soothing upset or frightened animals

• Delivered attentive, courteous service to promote overall patron satisfaction

• Assisted with large animal procedures and farm calls with veterinarian

• Sterilized surgical tools

• Processing blood work and notifying doctors of results

Senior Game Advisor

08/2009 - 09/2012

GameStop , Bardstown, KY

• Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles

• Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing

• Managed inventory tracking and physical inventory counts to minimize loss

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties

• Completed thorough opening, closing and shift change functions to maintain operational standards each day

• Answered product questions with up-to-date knowledge of sales and promotions

• Monitored employee performance and identified performance gaps for corrective action

EDUCATION

High School Diploma

06/2011

Nelson County High School , Bardstown, KY

SKILLS

Soft Skills: Customer Service, Communication, Fast learner

Other: Microsoft Word, Microsoft Excel, Genesys Cloud, Salesforce, Athena, Dash, Google Sheets