BASHEER ALI BIN HISUMALI

[email protected] • 0133388198 • No 91, Jalan Halia 6, Taman Langat Utama 3, Banting , 42700, Malaysia

PROFESSIONAL SUMMARY

I am driven to excel in every environment, committed to delivering my utmost effort with punctuality, and dedicated to fostering enduring trust with colleagues and clients alike. Driven and adaptable professional with a passion for innovation and continuous improvement. Seeking a challenging role in a forward-thinking organization where I can leverage my diverse skill set to drive positive change and contribute to the company's success. Committed to lifelong learning and personal development, I aim to excel in every task and collaborate effectively with colleagues to achieve common goals. With a focus on integrity and excellence, I strive to exceed expectations and make a meaningful impact in all endeavors.

WORK EXPERIENCE

Assistant Manager Project Management
10/2020 - Present
TM TECHNOLOGY SERVICES SB (DIVISION GOVERNMENT SALES) , Kuala Lumpur
• Project Manager – Site Preparation & Infrastructure
• Responsible for planning, coordinating, and executing site preparation and infrastructure readiness for NG MERS999 project rollout across multiple operational sites nationwide. Oversaw infrastructure compliance, contractor supervision, technical assessments, and stakeholder coordination to ensure timely and safe implementation of mission-critical emergency response facilities.
• Responsible to support and assist Manager in the management of Project Implementation, Government asset and facilities by:-
• Ensuring that all facilities preventive or corrective maintenance/activities executed complied with all agreed terms and conditions in the Government Contract.
• Ensuring proper inventory, recording and verification of Government Asset during warranty period and after warranty period for future maintenance program.
Assistant Manager Project Management
10/2020 - Present
TM TECHNOLOGY SERVICES SB (DIVISION GOVERNMENT SALES) , Kuala Lumpur
• Responsible to support and assist Manager in the management of Project Implementation, Government asset and facilities by:-
• Ensuring that all facilities preventive or corrective maintenance/activities executed complied with all agreed terms and conditions in the Government Contract.
• Ensuring proper inventory, recording and verification of Government Asset during warranty period and after warranty period for future maintenance program.
Technical Officer
04/2019 - 09/2020
TELEKOM MALAYSIA BERHAD CORPORATE NETWORK ASSURANCE CENTER , Cyberjaya
• To lead and be the driving force behind end-to-end service restoration for outages, coordinating with Helpdesk and Call Centers to meet TM's Service Availability and MTTR benchmarks.
• Conducted in-depth analysis and resource coordination to address quality complaints, collaborating with stakeholders for fault isolation and resolution to enhance Customer Satisfaction Index.
• Developed and delivered key reports and documentation, including incident reports and circuit diagrams, to internal and external parties, ensuring superior service quality.
• Fostered strong relationships with customers and foreign partners through meticulous preparation and engagement in meetings, conferences, and official events, reinforcing a Best-in-class corporate image.
• Actively engaged in quality improvement initiatives, such as ISO 9001:2000, aligning with company standards and regulatory requirements.
• Maintained stringent network and system security controls in compliance with TM Network Security Policy and ISO/ISMS Standards, ensuring robust security management.
Technical Officer
08/2015 - 03/2019
TELEKOM MALAYSIA BERHAD (NETWORK FACILITIES MANAGEMENT) , Cyberjaya
• To lead, control and coordinate facilities related issues, alarm detection, escalation and restoration performance.
• Proactively monitored facility alarms (electrical and mechanical) across the network to preemptively identify and address faults.
• Implemented proactive measures for early alarm detection, ensuring swift escalation to relevant teams for rapid resolution.
• Maintained precise status updates, overseeing and controlling pending tickets to guarantee restorations are completed within targeted timelines.
• Directed shift teams effectively, ensuring all activities met resolution goals promptly.
Technical Assistant
10/2007 - 10/2015
TELEKOM MALAYSIA BERHAD (SWITCHING NETWORK OPERATION CENTER) , Kuala Lumpur
• Delivered expert technical assistance at the Network Operation Centre, swiftly addressing system faults within TM's exchange center.
• Proactively monitored switching alarms and system performance, specializing in NEAX systems.
• Manage and planning a restoration and corrective maintenance operations for seamless switching system functionality.
• Executed comprehensive preventive maintenance across all NEAX systems throughout Malaysia.
• Maintained meticulous records, ensuring prompt resolution of outstanding tickets and adherence to targeted timeframes.
• Led and managed work shift teams to guarantee timely resolution of all operational activities.

EDUCATION

DIPLOMA IN BUILDING SURVEY
01/2005
PERAK
Diploma in Building Survey
01/2005
Universiti Teknologi Mara, Perak
Bachelor Degree of Technology Management (HONS)
01/2018
Universiti Teknologi Malaysia, Kuala Lumpur , Kuala Lumpur
Master in Innovation and Technology Management
01/2020
Universiti Teknologi Malaysia, Kuala Lumpur , Kuala Lumpur

SKILLS

PROJECTS

NG MERS 999
• Project Manager – Site Preparation & Infrastructure
• Project Manager with strong leadership in overseeing statewide infrastructure readiness for the NG MERS999 program. Adept at coordinating with government stakeholders, vendors, engineers, and local authorities to align project milestones, resolve on-site challenges, and deliver high-availability emergency response environments within timeline and governance standards.
• ✅ Key Responsibilities
• Led and managed site preparation and infrastructure works for 1 MERS999 Response Center (Melaka), ensuring full compliance with technical, safety, and operational specifications.
• Oversaw project delivery for 2 NG MERS999 Training Centers at Maktab Teknik Bakri, Muar and SKDL Tanjung Aru, Kota Kinabalu, including facility readiness, layout planning, utilities provisioning, and integration requirements.
• Managed site preparation for 258 Command Centers across Sabah, Negeri Sembilan, Melaka, and Johor, coordinating with vendors, contractors, local authorities, and internal engineering teams.
• Conducted infrastructure audits, site surveys, bill of quantity (BOQ) verification, and readiness assessments to ensure all locations met NG MERS999 rollout standards.
• Supervised construction activities including electrical upgrades, networking infrastructure, security systems, furniture layout, environmental conditioning, and structural improvements.
• Ensured accurate documentation, progress reporting, and compliance with project governance, quality standards, and safety (OSHE) requirements.
• Coordinated deployment timelines, site access, and resource planning to minimize operational disruption for live emergency facilities.
• Prepared technical reports, escalations, risk assessments, and mitigation plans for management and stakeholders.
• Supported acceptance testing (FAT/SAT), site handover activities, and post-implementation maintenance requirements.
• ✅ Key Achievements
• Successfully delivered infrastructure readiness for over 260 NG MERS999 operational sites within project timeline and quality benchmarks.
• Improved site compliance and contractor performance through structured monitoring, OSHE Compliance and streamlined reporting processes.
• Enabled smooth activation of new NG MERS999 systems by ensuring all sites met electrical, mechanical, and network readiness standards.
• Recognized for strong coordination between OSHE teams, contractors, and government stakeholders, reducing delays and rework.