DIVYA G

[email protected] • +91-8749092243

PROFESSIONAL SUMMARY

Detail-oriented professional with over 8 years of experience in data management, quality control, and client support within fast-paced technology and data-driven environments. Skilled in data validation, system monitoring, and cross-functional coordination. Proven ability to ensure data accuracy, meet deadlines, and provide excellent client support with a strong focus on operational excellence and service quality.

WORK EXPERIENCE

Customer Support Administrator
04/2022 - Present
STATS PERFORM Pvt. Ltd.
• Monitor, research, and resolve data and system incidents across multiple platforms
• Provide first-line client support for XML/JSON APIs and data feeds
• Coordinate with L2/L3 teams to ensure timely resolution of incidents via JIRA and ServiceNow
• Communicate product updates and issue notifications to clients and internal teams
• Ensure data integrity through continuous monitoring, logging, and documentation
• Working independently on night shifts with minimal supervisions
• Dealing directly with Top clients in the Sports market across the globe like the Premier League, Sky Sports, BBC Sport, Google, Manchester United, Sofascore etc.
Data Collection Agent / Quality Control
01/2012 - 01/2020
STATS Systems Pvt. Ltd.
• Managed a 10-member data collection team ensuring accuracy and SLA compliance
• Conducted regular quality audits, feedback sessions, and retraining
• Planned and allocated resources to meet operational deadlines
• Led implementation of new data processes and improvement initiatives
• Recognized as Best Team Leader (2019) for performance and leadership
Quality Control Associate
01/2020 - 03/2020
Xyram Software Solutions
• Processed and validated data using ABBYY FineReader and XML tagging
• Ensured high-quality online publishing through detailed document checks
• Participated in daily scrum meetings to resolve process related issues

EDUCATION

B.COM
01/2016
TAMIL NADU OPEN UNIVERSITY
PUC
01/2011
B.E.S COLLEGE, JAYANAGAR
SSLC
01/2009
GREEN PASTURES SCHOOL

SKILLS