EMMA SANTANA

[email protected] 847-529-2602 Franklin Park, IL

PROFESSIONAL SUMMARY

Results-driven Billing Coordination Manager with extensive expertise in financial frameworks, Accpac, and ECM systems, dedicated to optimizing billing processes and enhancing operational efficiency. Proven track record of leading cross-functional teams to reduce billing errors by 25% and accelerate invoice processing times by 30%, directly improving cash flow and client satisfaction. Adept at leveraging Docutrack and advanced document management solutions to streamline workflows and ensure compliance. Committed to delivering measurable improvements that support organizational growth and financial accuracy.

WORK EXPERIENCE

Billing Coordination Manager
12/2014 - Present
MACRX PHARMACY
Led billing operations for 20+ nursing facilities, ensuring accurate census maintenance and timely account updates, improving billing accuracy by 15%
Streamlined insurance verification and claims submission processes, reducing claim denials by 20% through proactive eligibility checks and denial resolution
Managed cross-functional communication with nursing directors and administrators, enhancing collaboration and expediting issue resolution
Supervised Census, Prior Authorization, and Hospice departments, overseeing staff timecards and vacation requests to optimize team productivity and compliance
Collections
12/2012 - 12/2014
RXPERTS
Prepared billing statements
Called responsible party for insurance coverage, collect payments, & set payment options
Follow up with attorneys to check status of accounts in probate
Sent collection letters on past due accounts
Maintain, update, and bill customer accounts timely
Intake/Census Representative
12/2005 - 12/2009
OMNICARE OF NORTHERN IL
Maintained census for 25+ nursing homes
Intake
Maintain, update, and bill customer accounts timely and accurately
Medicare/Managed Care logs
Worked Public Aide Pending Report
Called CMS on rejected claims

SKILLS

CERTIFICATIONS

Pharmacy Technician License

Similar Resumes You May Like

Kavitha Murugesan

KAVITHA MURUGESAN

Jenna De Freitas

Business development manager

PRAVEENA .A

Ahmed Fazlay Kabir

Senior Manager, Customer Service Operation