Indira Alibek

[email protected] • +7 (777) 698 9894 • Almaty, Kazakhstan

PROFESSIONAL SUMMARY

Client Relations and HR professional with over 9 years of experience across recruitment, franchise support, marketing, and project management. Skilled in developing internal procedures, managing teams, and optimizing processes. Strong background in advertising campaigns, HR administration, and franchise operations. Native in Kazakh, fluent in Russian, and upper-intermediate (B2) in English.

WORK EXPERIENCE

Franchise Support Manager
04/2025 - Present
Flower Business , Almaty, Kazakhstan
• Developed and implemented internal regulations and standards for franchise packaging
• Updated documentation for new outlets and standardized processes
• Implemented CRM systems, video, and financial reporting tools
• Supported franchisees with operational issues, consultations, and documentation
• Participated in negotiations with potential partners and prepared presentations
Recruitment Manager
12/2023 - 03/2025
IE 'Inspo' , Almaty, Kazakhstan
• Managed full recruitment cycle including sourcing, selection, hiring, and onboarding
• Drafted HR procedures, job descriptions, and mandatory company policies
• Organized employee training and ensured payroll accuracy
• Consulted management on HR issues and supervised SMM and targeted advertising
Marketing Manager
01/2021 - 01/2022
LLP 'Khan Tour' , Almaty, Kazakhstan
• Launched advertising campaigns on Facebook and Instagram
• Designed creatives, produced and edited video content
• Managed Instagram presence and improved audience engagement
Head of Advertising Department
02/2016 - 08/2020
LLP 'Alma-Ata 777' Radio DALA FM , Almaty, Kazakhstan
• Attracted key clients including HalykBank, KaspiBank, Cadillac and etc.
• Implemented and trained staff on technical tools such as Digiton ATM and InstarAnalytics
• Won public procurement contracts and developed long-term advertising partnerships
Promo Consultant
12/2012 - 02/2015
LLP 'Meloman' , Almaty, Kazakhstan
• Organized promo events and campaigns for new products
• Developed promotional programs and supported new store openings

EDUCATION

Bachelor of Finance, Accounting & Auditing
01/2018
Narxoz University
Bachelor of International Relations, Economics & Management
01/2016
Narxoz University

SKILLS