Israel Olorunleke

[email protected] • +353 0 870313893 • San Souci, Glebe, Letterkenny, Co Donegal. F92 A8X4

LinkedIn: www.linkedin.com/in/Israel-olorunleke-09a494b5

PROFESSIONAL SUMMARY

Results-driven IT professional with proven expertise in ICT support, network administration, and IT management, specializing in Windows Server, Active Directory, and Office 365 environments. Successfully resolved over 1,000 hardware and software issues, enhancing system uptime by 20% and improving end-user satisfaction through prompt frontline support. Skilled in deploying Microsoft SCCM and enforcing IT security policies to safeguard infrastructure while delivering targeted IT training that boosts team productivity. Committed to leveraging cutting-edge technologies to develop innovative, future-proof solutions that align with organizational goals.

WORK EXPERIENCE

IT Support Technician, (PT)

12/2024 - Present

Loreto Community School - Milford

• Led resolution of over 300 hardware, software, and network issues annually, reducing downtime by 25% and ensuring seamless IT operations for staff, students, and guests

• Developed and delivered targeted user training sessions on Microsoft Office 365, Teams, and Zoom, increasing user proficiency and reducing support tickets by 15%

• Implemented and maintained secure centralized multi-function printing systems and over 150 computing devices, enhancing operational efficiency and security across the college

• Administered Active Directory and Windows Server environments, managing 500+ user accounts and optimizing group policies to strengthen access control and compliance

IT Manager/System Administrator, (PT)

01/2018 - 08/2024

Kingdom-Based Int'l School

• Led the deployment and maintenance of over 150 school-owned devices, including academic terminals and networked peripherals, reducing hardware downtime by 30% through proactive diagnostics and streamlined software updates

• Managed and secured the school's domain, website, and hosting services, achieving 99.9% uptime and implementing enhanced access control protocols that decreased security incidents by 25%

• Directed IT operations and support for a user base of 500+ staff and students, improving helpdesk resolution time by 40% through efficient troubleshooting and staff training

• Administered Microsoft Office 365, SharePoint, and Active Directory environments, optimizing user provisioning and group policy management to enhance system security and operational efficiency

Cloud & IT Systems Administrator, (PT)

06/2016 - 08/2024

Equine Nigeria Technologies

• Led the resolution of over 500 complex hardware, software, and network issues annually, improving end-user system uptime by 20% through advanced remote and onsite troubleshooting

• Implemented and maintained automated software deployment and patch management processes, increasing system security compliance by 30% and reducing manual update time by 40%

• Administered Active Directory and Office 365 environments for 300+ users, streamlining access control and cloud resource permissions to enhance security and operational efficiency

• Directed network administration and cybersecurity initiatives, configuring DHCP, SMTP, and SNMP protocols that reduced network downtime by 15% and strengthened data protection measures

• Delivered targeted technical training to staff on Office 365, Teams, and internal systems, boosting user proficiency scores by 25% and reducing support tickets by 18%

• Spearheaded IT automation projects that optimized operational workflows, resulting in a 35% increase in service delivery speed and elevated overall user satisfaction ratings

• Prioritized and managed multiple IT support and project tasks in a fast-paced environment, consistently meeting 100% of SLA deadlines and improving team productivity

EDUCATION

Master’s Degree in Cloud Technologies

09/2024 - 09/2025

Atlantic Technological University

(Honours) BSc in Computer Engineering

01/2010 - 12/2015

LAUTECH Ogbomoso

SKILLS

Technical Skills: Active Directory, Windows Server Administration, Microsoft SCCM, Office 365 Administration, Network Administration, DHCP, SMTP, SNMP, Hardware Diagnostics, Software Deployment, Patch Management, Access Control Systems, Multi-Function Printer Management

Soft Skills: Time Management, Prioritization, Problem Solving, Communication, Customer Support, Team Collaboration

Tools: Microsoft Teams, Zoom, SCCM, Windows OS, Office 365, Web Conferencing Tools

Other: IT Helpdesk Support, Network Troubleshooting, PC/Laptop Maintenance, Secure Printing Solutions

PROJECTS

Predictive Autoscaler with Amazon EKS Kubernetes Service 🔗

Technologies: Python, Shell, JavaScript, Jupyter Notebook, Amazon EKS, Kubernetes API, Machine Learning, Docker

• Developed a predictive autoscaling solution for Amazon EKS Kubernetes clusters to optimize resource allocation and reduce operational costs by forecasting workload demands using machine learning models

• Implemented data collection pipelines with Python and Shell scripts to gather real-time metrics and historical usage data, integrating with Jupyter Notebook for model training and evaluation

• Collaborated with cross-functional teams to deploy the autoscaler using Kubernetes APIs and JavaScript-based dashboards, achieving a 30% improvement in cluster resource utilization and maintaining application performance during traffic spikes

CERTIFICATIONS

National Youth Service Corps (NYSC) Certificate of Completion

10/2017

New Horizon CompTia A+ Training

10/2016

CompTia Tech+

08/2025

CompTia