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Led end-to-end logistics operations including shipment booking, container management, and bill of lading processing, improving delivery accuracy by 15% and reducing delays by 20%
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Implemented a streamlined shipment booking console process that enhanced operational efficiency, resulting in a 25% faster order-to-delivery cycle
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Delivered exceptional customer service by resolving inquiries and shipment issues promptly, increasing customer satisfaction scores by 18%
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Maintained strong client relationships through proactive communication and timely updates, contributing to a 10% growth in repeat business