KARTHIKEYAN

[email protected] • +91 96296 31964 • Chennai, India

PROFESSIONAL SUMMARY

Experienced IT professional with nearly 12 years of expertise in Application Support, IIS Administration, Power BI Reporting, and Enterprise Systems Integration. Proven success in implementing, maintaining, and supporting large-scale applications across Windows environments. Skilled in incident, change, and problem management aligned with ITIL practices. Adept at translating business needs into technical solutions that enhance uptime, security, and user satisfaction.

WORK EXPERIENCE

Team Lead (IIS / Application Support)
03/2019 - Present
Orion Innovation , Chennai
• Lead a team providing IIS and enterprise application support
• Manage installation, configuration, and troubleshooting of IIS 7–8.5 environments integrated with .NET frameworks (2.0–4.0)
• Publish and manage Power BI reports for country-wise workspaces, including gateway configuration, parameter setup, and refresh scheduling
• Monitor Task Scheduler and SQL jobs, analyze logs, fix failures, and document issues to prevent recurrence
• Create and manage Change Requests (CRs) and child tasks (ctasks) for multiple teams, ensuring timely closure and proper documentation
• Prepare and circulate activity grids with timelines for planned activities
• Conduct war room calls during incidents, coordinating with multiple teams for immediate resolution
• Oversee deployment, SSL certificate management, and performance tuning for production systems
• Perform SQL database operations—backup, restore, log shipping, and maintenance
• Ensure SLA adherence, perform RCA, and provide client updates
IIS Administrator
10/2018 - 03/2019
Verint Systems , Chennai
• Installed, configured, and supported IIS web applications across multiple environments
• Managed deployments, SSL certificate renewals, and server performance tuning
• Worked closely with firewall teams to ensure secure connectivity across DMZs
• Supported ITIL-based change and configuration management
Application Analyst
03/2015 - 09/2018
ProPhoenix Technologies Pvt. Ltd. , Chennai
• Installed and configured Phoenix Suite applications on customer environments (on-premise and Azure)
• Managed incidents, service requests, and problem tickets through CRM systems
• Provided training to end-users and IT staff for application updates and maintenance
• Performed Active Directory management, SQL DB backup, restore, and troubleshooting operations
• Ensured SLA adherence and system uptime for global clients
Operations Executive
10/2012 - 11/2013
Core Integra Consulting Services , Chennai
• Supported day-to-day IT operations and coordination across internal systems
• Assisted in system monitoring, data validation, and backend documentation tasks
• Collaborated with IT support teams to streamline processes and improve efficiency
• Provided basic troubleshooting and escalation support to end users

EDUCATION

Bachelor of Engineering (B.E.) – Electronics & Telecommunication
01/2011
Sri Sairam Engineering College, Chennai , Chennai GPA: 64%

SKILLS

Technical Skills: Application Support & Troubleshooting, Windows & IIS Administration, Power BI Report Publishing & Gateway Configuration, SQL Server Administration (2008 / 2014 / 2016), SSL Certificate Management, JIRA, ServiceNow, CRM Tools, Deployment & Change Management (ITIL), Firewall Rule Analysis & VPN Connectivity, SCOM, Redgate, Azure Cloud Monitoring

PROJECTS

TCS ION - Core Integra
• Provided backend operational and application support for TCS iON modules. Handled system coordination, data validation, and ensured smooth day-to-day IT operations.
Application Deployment Project – ProPhoenix Technologies
• Deployed and configured Phoenix Suite applications across client environments (on-premise and Azure). Managed upgrades, database restores, and post-deployment validation ensuring 100% uptime.
Sutherland Client Support – Verint Systems
• Delivered IIS administration and application support for Sutherland’s production systems. Managed deployments, SSL renewals, and coordinated with network/firewall teams for secure connectivity.
Infinite Electronics & KPMG Projects – Orion Innovation
• Led IIS and Power BI support for two major enterprise clients. Managed deployments, SSL certificates, report publishing, and ensured SLA compliance through proactive monitoring and RCA analysis.

ACHIEVEMENTS

• Recognized for maintaining 99.9% application uptime across all supported environments through proactive monitoring and efficient incident resolution.