Logan C. Taylor

[email protected] • 704-930-1296 • Nashville, TN 37209
LinkedIn: https://www.linkedin.com/in/ybnormal/

PROFESSIONAL SUMMARY

Dynamic Manager with extensive expertise in data analytics, strategic planning, and stakeholder engagement, driving operational excellence in Hub Services. Proven track record of leveraging Python, R, and advanced Excel to streamline processes, resulting in a 20% increase in efficiency and a 15% boost in customer satisfaction. Skilled in leading cross-functional teams through Agile and Lean Six Sigma methodologies to deliver impactful solutions aligned with organizational goals. Adept at fostering strong partnerships with stakeholders to ensure alignment and successful project execution, enhancing overall business performance.

WORK EXPERIENCE

Educational Consultant
01/2016 - Present
Y.B.Normal?
• Spearheaded the development and delivery of professional development assemblies addressing low student engagement and mental health stigma by integrating interactive digital platforms and leveraging analytics insights, resulting in a 30% increase in student participation and measurable improvements in academic performance
• Mentored and coached cross-functional teams, including analytics specialists and educators, fostering innovation in data-driven strategies that enhanced teacher adoption of mental health and culturally responsive methodologies across 200+ workshops annually
• Led collaborative innovation initiatives by uniting educational leaders and data analysts to design a social-emotional curriculum, overcoming data integration challenges and reducing behavioral incidents by 25% through strategic use of behavioral data and stakeholder feedback
• Directed school-wide transformation projects by establishing peer support networks and deploying real-time feedback technologies, utilizing predictive analytics to identify high-risk areas and decrease bullying reports by 40%, while empowering teams to iterate solutions rapidly
• Championed analytics teams in resolving siloed data issues through implementation of advanced platforms like Tableau and Power BI, driving predictive modeling and sentiment analysis that improved student behavioral outcomes by 15% year-over-year and cultivated a culture of continuous improvement
• Established a technology-driven feedback loop with Qualtrics surveys and collaborative dashboards, leading cross-functional teams in agile, data-informed strategy refinements that increased teacher satisfaction scores by 20% and promoted ongoing innovation in program delivery
Manager, Hub Services
04/2020 - 08/2023
United Airlines/Grounds
• Led and trained a diverse team of 50+ union and management employees using Kronos Workforce Central and Tableau analytics, fostering a positive work environment that boosted employee engagement scores by 15% within one year through targeted initiatives developed in collaboration with the Training Department and senior management
• Directed operational compliance and financial management of a $5M budget, implementing data-driven process enhancements and audit tracking systems via SAP and Power BI, reducing audit findings by 10% while coordinating cross-functional efforts with Finance and Compliance teams
• Spearheaded multiple cross-departmental projects using Agile methodologies and project management tools such as Microsoft Project and Jira, streamlining workflows and enhancing communication between Operations, Training, and Compliance, resulting in a 20% improvement in project delivery times and a 12% increase in customer satisfaction scores
• Developed and implemented innovative coaching programs utilizing performance analytics tools such as Microsoft Power BI and SuccessFactors, increasing team productivity by 12% and consistently exceeding quality standards over 4 consecutive quarters through partnership with the Training Department
• Championed change management initiatives by leading the integration of automated scheduling technology (Kronos) and LMS platforms, reducing overtime costs by 8% while maintaining 100% compliance with safety and customer service standards; facilitated adoption through targeted communication and training sessions with Operations and Training management
• Innovated operational processes by piloting a digital feedback system that accelerated issue resolution by 30%, enhancing employee engagement and driving continuous improvement across hub services
Manager, Sales
06/2017 - 04/2020
Pier 1 Imports
• Led and mentored a cross-functional team of 12 HR professionals through an 18-month phased rollout of an AI-driven talent management system, innovating coaching methods by integrating real-time performance analytics to tailor development plans; facilitated 4 promotions and a 20% improvement in individual performance ratings, resulting in a 15% increase in employee retention, a 10% reduction in coaching-related training costs, and on-time delivery within a $1.2M project budget
• Spearheaded change management initiatives across 50+ retail locations over 12 months, overcoming resistance by implementing interactive virtual coaching workshops and peer-led learning circles; managed a $750K budget and allocated resources effectively, improving team leaders' technology proficiency by 35%, boosting technology adoption rates by 30%, raising employee engagement scores by 12%, and reducing training time by 25%, generating $180K in annual cost savings
• Increased store sales by 18% year-over-year by leading a team in designing and executing data-driven sales promotions and marketing campaigns; introduced problem-solving frameworks in coaching sessions that empowered marketing staff to optimize campaign strategies, resulting in a 25% increase in campaign ROI and effective management of campaign budgets exceeding $500K
• Directed recruitment and onboarding for 200+ hires annually by integrating an automated applicant tracking system within 6 months; innovated mentorship programs by incorporating scenario-based learning and feedback loops, reducing time-to-fill by 25%, improving new hire engagement scores by 15%, and cutting onboarding costs by 20%, while managing a $300K implementation budget
Supervisor, Patient Transport
05/2015 - 06/2017
Erlanger Hospital
• Led a team of 15 patient transport staff, redesigning the dispatch workflow to handle over 200 patients daily, which improved patient flow efficiency by 18% and reduced average wait times by 12%, directly boosting patient satisfaction scores
• Developed and launched an innovative digital scheduling system using Kronos Workforce Central, automating patient transport assignments, reducing manual errors by 30%, and increasing team productivity by 15%
• Spearheaded cross-departmental collaboration with nursing and emergency departments to streamline patient handoffs, implementing standardized communication protocols that cut transfer delays by 10% and enhanced interdepartmental coordination
• Established and enforced enhanced safety and sanitation policies, integrating real-time compliance tracking tools that decreased facility inspection issues by 25% and saved approximately $50K annually in potential fines
• Initiated strategic partnership with facilities management to prioritize critical building and equipment upgrades, introducing predictive maintenance processes that ensured 100% emergency readiness and minimized operational disruptions
• Championed change management initiatives by leading weekly stakeholder workshops and training sessions, resulting in 95% staff adoption of new workflows within three months and minimizing resistance during transition
• Directed a comprehensive communication plan during system implementation, aligning team goals and fostering a culture of continuous improvement that increased employee engagement scores by 20%
• Mentored and coached emerging leaders within the transport team by applying active listening, personalized development plans, and situational leadership techniques, facilitating succession planning and enhancing team resilience, which contributed to a 15% improvement in team performance metrics and reduced staff turnover by 10% over 12 months
Manager, Retail Store
12/2013 - 03/2016
T-Mobile
• Led and mentored a team of 12 sales associates by integrating Salesforce CRM analytics and leveraging digital coaching platforms such as Lessonly and Brainshark, fostering a culture of continuous learning that increased individual sales performance by 22%, boosted team engagement scores by 30%, and surpassed overall sales targets by 19% in a high-traffic retail environment
• Spearheaded a cross-functional project with marketing and product teams to develop an adaptive, interactive training curriculum using edu-tech tools, resulting in a 15% improvement in customer satisfaction scores, a 10% increase in repeat customer visits, and a 25% rise in employee skill competency ratings
• Championed personalized mentorship programs by integrating data-driven learning management systems (LMS) and AI-powered analytics platforms to tailor development paths, accelerating career progression for 5 team members, contributing to a 35% increase in internal promotions, a 28% improvement in long-term employee retention, and directly driving a 12% uplift in team sales revenue through targeted skill development and performance coaching
• Streamlined customer service processes using CRM-driven insights and adaptive learning analytics, achieving a 95% first-contact resolution rate, enhancing customer retention, and reducing complaint escalation by 30%
• Managed end-to-end talent acquisition and onboarding for hard-to-fill roles through digital recruitment platforms including LinkedIn Talent Solutions and Greenhouse ATS, reducing time-to-hire by 25%, improving new hire retention by 18%, and increasing new hire engagement scores by 20% through data-driven onboarding strategies emphasizing skill growth and internal mobility
• Instituted quarterly skill certification milestones and personalized development plans via digital learning platforms, elevating team competency levels by 30% and reducing voluntary turnover by 22%, demonstrating sustained impact on workforce stability and capability
• Directed broader organizational initiatives by leading a company-wide digital transformation task force focused on retail operations, driving adoption of CRM and AI analytics tools across 50+ stores, which improved operational efficiency by 18% and standardized best practices
• Influenced executive leadership through strategic presentations and data-driven insights, securing cross-departmental collaboration that enhanced customer experience initiatives, resulting in a 12% increase in NPS scores and positioning the retail division as a model for innovation within the company

EDUCATION

Bachelor of Arts (BA) in Business Administration
07/2015 - 10/2019
MacMurray College , Jacksonville, IL

SKILLS

Technical Skills: Python, R Programming, VBA Macros, Advanced Excel, Data Analytics, Data Visualization, Performance Metrics Analysis, Pandas, NumPy, Matplotlib, Seaborn, Scikit-learn, Cloud Analytics Platforms, Airline Analytics Tools
Soft Skills: Leadership, Communication, Team Leadership, Performance Management, Talent Management, Change Management, Cross-Functional Collaboration, Data-Driven Decision Making
Tools: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Tableau, Power BI, LMS Platforms, Jira, Confluence, Microsoft Teams, Slack
Other: Agile Methodology, Certified Data Analyst, Certified Educational Technologist, Educational Technology Integration, eLearning Content Development, Compensation Strategy, Corporate Learning, Airline Industry Knowledge, Measurable Leadership Achievements: Improved team productivity by 20%, Reduced project delivery time by 15%

CERTIFICATIONS

Certified Professional DiSC Analyst(CPDA)
07/2023
Waymakers
Adverse Childhood Experiences Trainer (ACES)
08/2020
Tennessee State Goverment
The Teacher and Social and Emotional Learning Specialization
07/2021
University of Colorado
Restorative Practices
07/2019
Memphis Restorative Justice Coalition
Email Marketing Certified
09/2022
Hubspot Academy
Mandated Reporter
05/2023
Childcare Education Institute
Adult Mental Health First Aid
06/2021
National Council for Behavioral Health

ACHIEVEMENTS

• impacted 1.5 million students and teachers in the 2024-2025 school year
• State of Tennessee Proclamation
• Lifetime Achievement Award from Joseph R. Biden Jr.
• Written 27 books, and 12 of the 27 are transcribed in Spanish
• Leadership Chattanooga

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