MANNAN HASSAIN KHAN

[email protected] • +974 70312075 • Doha, Qatar

LinkedIn: https://www.linkedin.com/in/mannan-hassain-khan-8b1a3a1b9/

PROFESSIONAL SUMMARY

Results-driven Business Development and Operations Manager with over 10 years of expertise accelerating revenue growth and operational efficiency across F&B, hospitality, corporate training, and infrastructure sectors. Expert in market expansion, process optimization, and strategic partnership development, delivering consistent 25% year-over-year revenue increases through innovative program launches. Successfully led ISO 22000 certification and digital transformation initiatives, enhancing compliance and operational agility. Adept at building high-performing teams and leveraging data-driven decision-making to drive sustainable business outcomes and elevate brand reputation.

WORK EXPERIENCE

Business Development / Operations Manager

10/2023 - Present

Ghost Kitchen , Doha, Qatar

• Spearheaded brand growth initiatives that boosted business visibility by 20% and increased client acquisition rates by 15% within 12 months, leveraging targeted marketing strategies and data analytics

• Launched 5 innovative virtual restaurant concepts by orchestrating cross-functional collaboration among operations, marketing, and service teams, resulting in a 25% revenue uplift

• Directed 10+ complex operational projects, consistently delivering on time and under budget while surpassing key performance indicators by an average of 10%, utilizing project management tools such as Asana and Trello

• Negotiated client contracts and managed relationships with a customer-centric approach, improving client retention by 18% and streamlining administrative workflows through CRM software implementation

• Led recruitment, onboarding, and mentorship programs for new hires, enhancing team productivity by 20% and optimizing procurement and resource planning processes to reduce costs by 12%

Project Manager

11/2022 - 10/2023

Taha Trading & Contracting , Doha, Qatar

• Oversaw complete project lifecycles with an emphasis on strategic execution and stakeholder alignment

• Reduced operational costs by 13% through design optimization and resource efficiency

• Maintained a 95% customer satisfaction score through effective QA and responsive communication

• Proactively resolved project barriers, ensuring timely and budget-compliant delivery

Business Development / Operations Manager

07/2018 - 11/2022

Chefcraft Hospitality LLP , Bangalore, India

• Secured major corporate catering contract, leading to 150% increase in revenue

• Introduced 5 new catering menus, boosting sales by 10% and improving customer retention

• Strengthened client relationships, leading to high renewal and referral rates

• Enhanced lead generation strategies, improving conversion rates by 68%

• Conducted training workshops for staff on SOPs and hospitality etiquette

Project Manager – Maintenance

01/2015 - 07/2018

Chefcraft Hospitality LLP , Bangalore, India

• Led ISO certification projects and set up 3 high-capacity kitchen operations

• Improved departmental efficiency by 29% through systematic workflow enhancements

• Developed maintenance and resource protocols, ensuring operational stability

EDUCATION

B.E., Mechanical Engineering

HKBK College of Engineering , Bangalore, India

SKILLS

Technical Skills: Operations Management, Program Management, Strategic Business Development, Quality Assurance, SOP Implementation, Performance Evaluation, P&L Management, Budgeting

Soft Skills: Team Leadership, Staff Mentorship, Client Relationship Management, Public Speaking, Corporate Presentations, Communication, Problem Solving

Tools: Lean Six Sigma (Green Belt), FSSAI FOSTAC Food Safety Practices, Covid Food Safety Practices, Accreditation & Classification Standards, KPI Tracking Systems

Other: Food Safety Supervisor Level 2, MME & Engineering Offices Accreditation, HR Oversight, Sales & Growth Strategy, Industry Knowledge: Ghost Kitchen

CERTIFICATIONS

Lean Six Sigma – Green Belt

Manipal University

Food Safety Supervisor & Trainer (Level 2)

FSSAI, India

MMUP/UPDA Certified Mechanical Engineer

Qatar

Arabic Language Certification

Ministry of Endowments & Islamic Affairs (AWQAF), Qatar

ACHIEVEMENTS

• ARABIC, ENGLISH, HINDI, MALAYALAM

• FRENCH, TAMIL, KANNADA