•
Examines and approves application support procedures and documentation.
•
Improves business performance by managing application improvements.
•
Ensures that all requests for assistance are handled in accordance to the requirements and procedures.
•
Provide Production Support in terms of incident management, identifying issues, reporting incidents,escalations, troubleshooting, problem resolution in a timely manner, and post implementation reviews
•
Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams.
•
Extensively worked on creating the Confidential scripts
•
Collect, validate and publish deployment tasks prior to deployment activity.
•
Monitor the deployment to report any issues that may occur due the deployment.
•
Experience working with Ontime, Mantis, Service Center, Service Now, Citrix for Incident
•
tracking/ticketing systems