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Performed API testing using Postman and SoapUI, validating JSON/XML responses and debugging integration issues.
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Worked on Pega Flows by executing end-to-end test scenarios ensuring 100% coverage and reducing defect leakage by 15%.
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Designed and executed manual and automated test cases for core functionalities such as letters, emails, and account conditioning using the Test Data Management Tool.
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Managed defect tracking through JIRA/ALM, collaborating closely with developers for timely issue resolution.
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Conducted User Acceptance Testing (UAT) and coordinated with cross-functional teams to gather and validate business requirements.
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Used Eclipse IDE for regression testing and debugging release issues during deployment cycles.
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Prepared test plans, estimations, test cases, and reports, ensuring all deliverables aligned with Agile and sprint objectives
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Led a five-member QA team, mentoring juniors and ensuring on-time delivery with a high-quality product.
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Received On-the-Spot Awards and multiple client appreciations for streamlining the testing process and improving release efficiency.