Dedicated and forward-thinking ICT Specialist with over five years of hands-on experience in digital transformation, system automation, and cybersecurity within the NGO sector. Working with the Zambia Governance Foundation (ZGF) a robust and community-driven organization has greatly shaped my growth, leadership, and technical expertise. I have spearheaded the digital modernization of ZGF, introducing cutting-edge infrastructure that has made the organization 85% paperless and significantly improved efficiency and collaboration through Microsoft 365 automation and cloud solutions. My four-year exposure to the Microsoft Ignite Programme strengthened my proficiency in Microsoft environments, enabling me to design, automate, and secure systems that drive organizational goals. With a deep understanding of cybersecurity, system administration, and web development, I bring both technical mastery and strategic insight to every project. I take pride in my ability to solve complex problems through innovation, whether it’s optimizing systems, safeguarding data, or developing digital solutions that improve communication and workflow. As the lead of the ICT department, I’ve not only managed systems but also built the capacity of colleagues and community members through ICT baseline assessments identifying challenges, bridging digital gaps, and promoting inclusive access to technology. My approach combines technical expertise, creativity, and a strong sense of purpose, ensuring that my work aligns with both local and international ICT standards. Above all, I am driven by a passion for leveraging technology to solve real-world problems, empower communities, and create sustainable digital ecosystems that advance organizational impact.