Mercy M

[email protected] 9025823816
LinkedIn: https://www.linkedin.com/in/mercy4

PROFESSIONAL SUMMARY

Experienced Analytical and results-driven professional with 3+ years of experience in the banking sector across personal loans,business loans, gold loans, and retail asset management. Skilled in data analysis, customer relationship management, and business operations optimization. Seeking to leverage my strong analytical skills, process improvement experience, and client interaction expertise in a Business Analyst role to drive data-driven decision making and business Demonstrated ability to handle Client queries, resolve issues efficiently,and coordinate Team.Possesses strong communication and problem solving skills,with hands-on Experience maintaining customer relationships and driving service excellence.

WORK EXPERIENCE

ASSET DESK MANAGER
09/2024 - Present
Axis Bank
Spearheading the management of 13 diversified retail asset products, ensuring seamless service delivery and operational efficiency
Identifying new business opportunities through in-depth analysis of customer profiles and financial needs leading to enhanced product penetration
Acting as a bridge between the branch and centralized Asset team, streamlining processes to minimize turnaround time and improve customer experience
Building and maintaining strong client relationships to drive business growth, portfolio expansion, and repeat business
Ensuring 100% compliance with KYC norms, SEBI guidelines, and internal banking regulations across all asset products handled
PERSONAL LOAN & BUSINESS LOAN RELATIONSHIP OFFICER
05/2023 - 09/2024
ICICI Bank
Analyzed customers' financial data to recommend optimal loan products, aligning business offerings with customer needs
Conducted requirement gathering during client meetings and translated insights into actionable banking solutions
Collaborated with underwriting and back-office teams to streamline loan processing and reduce turnaround time
Developed and maintained performance reports to track monthly disbursement targets
Achieved and maintained Rs.1 Crore+ monthly business targets
GOLD LOAN OFFICER
11/2021 - 10/2022
ICICI Bank
Managed a portfolio of high-value gold loans, conducting thorough risk analysis and valuations
Built strong client relationships, enhancing customer retention and cross-selling financial products
Collaborated with marketing teams to implement promotional strategies
Ensured compliance with internal and regulatory norms

EDUCATION

MBA
01/2024
Annamalai University Distance Education
B.ComCA
01/2021 - 01/2021
VLB Janakiammal College of Arts and Science Coimbatore GPA: 82%
HSC
01/2018 - 01/2018
Elsie Matriculation Higher Secondary School, Coimbatore GPA: 70%
SSLC
01/2016 - 01/2016
Elsie Matriculation Higher Secondary School, Coimbatore GPA: 70%

SKILLS

CERTIFICATIONS

Career Essentials in Business Analysis
Microsoft LinkedIn
IRDAI Certification