MICHAEL FRENCH

[email protected] • 0404 778 428
LinkedIn: linkedin.com/in/michaelfrench85/

PROFESSIONAL SUMMARY

Results-driven IT Systems Analyst with over 5 years of experience optimizing business processes and delivering data-driven solutions that enhance operational efficiency. Proven track record of leading cross-functional teams to implement system improvements that reduced processing time by 30% and cut costs by 15% within budget constraints. Skilled in business process improvement, forecasting, requirements gathering, and systems analysis, committed to leveraging analytical expertise to drive strategic decision-making and achieve optimal outcomes for technology-driven organizations.

WORK EXPERIENCE

IT SYSTEMS ANALYST
07/2023 - Present
DHL SUPPLY CHAIN , SYDNEY, NSW
• Led requirements gathering and data analysis for over 15 client projects, delivering tailored solutions that improved issue resolution time by 25%
• Collaborated with cross-functional stakeholder groups to design and implement process improvements, resulting in a 20% increase in operational efficiency
• Developed and executed detailed project plans, tracked milestones, and provided transparent status reports to stakeholders, enhancing project delivery accuracy by 30%
• Created and maintained comprehensive test cases and defect registers, reducing post-deployment defects by 15% through rigorous functional and non-functional testing
OPERATIONS BUSINESS ANALYST
08/2019 - 06/2023
LIKEWIZE , SYDNEY, NSW
• Led the optimization of Manhattan WMS location mapping and warehouse setup, improving order fulfillment efficiency by 15% and reducing processing time by 10%
• Conducted comprehensive operational reviews and collaborated with cross-functional teams to implement process improvements, resulting in a 12% reduction in inventory holding costs
• Analyzed inventory management data to streamline material movements and purchasing decisions, cutting wasteful spending by $250K annually
• Developed and delivered detailed Manhattan WMS reports that informed strategic decisions, enhancing warehouse throughput and accuracy by 8%
REVERSE LOGISTICS BUSINESS ANALYST
06/2012 - 08/2019
BRIGHTSTAR , SYDNEY, NSW
• Led the development and implementation of a new Returns system integrating FOH to BOH operations, reducing organizational operating costs by 40% and accelerating device disposition cycles by 30%
• Analyzed and identified critical bottlenecks within reverse logistics workflows, driving process reengineering that improved throughput by 25% and enhanced cross-functional collaboration
• Documented comprehensive process flows and authored detailed functional requirements, enabling targeted system enhancements that increased operational efficiency and data accuracy
• Collaborated with IT and operations teams to deploy technology solutions, leveraging data analytics tools to monitor KPIs and support continuous improvement initiatives
TELSTRA NATIONAL INVENTORY CONTROL ANALYST
01/2008 - 06/2012
BRIGHTSTAR , SYDNEY, NSW
• Led national inventory management for Telstra stores, optimizing stock levels of SIM cards, mobile devices, and accessories to achieve a 98% product availability rate with an average of 3 weeks of cover, leveraging advanced data analytics tools
• Implemented data-driven forecasting models using inventory management software to reduce excess stock and improve turnover rates by 15%, enhancing supply chain efficiency
• Collaborated with Telstra management to develop and execute device exit strategies, successfully decreasing weeks of cover by 20% and minimizing product returns, resulting in cost savings
• Provided actionable insights and strategic recommendations through detailed reporting and trend analysis, supporting decision-making processes and improving overall inventory control operations

EDUCATION

No education added yet.

SKILLS

Technical Skills: Business Process Improvement, Forecasting and Planning, Data Analysis, Requirements Gathering, Systems Analysis, Technical Project Management, Workflow Optimization
Soft Skills: Analytical Thinking, Problem Solving, Stakeholder Communication, Team Collaboration, Adaptability
Tools: Microsoft Excel, Jira, Tableau, SQL, Microsoft PowerPoint, SAP
Other: Supply Chain Management, Business Operations, Agile Methodology, Lean Six Sigma, English (Fluent)