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Assisted customers with technical inquiries via phone and email, ensuring prompt resolution of issues.
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Navigated troubleshooting software to diagnose and resolve product-related problems effectively.
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Documented customer interactions in CRM systems for accurate tracking and follow-up actions.
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Removed malware, ransomware, and other threats from laptops and desktop systems.
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Diagnosed and troubleshot hardware, software and network issues.
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Installed, configured and maintained computer systems and network connections.