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Design, Implement, recommend and manage the Endpoint security solutions (VSE, Antivirus) as per the requirement and present state of the security in the client environment
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Installation, configuration and maintaining of McAfee ePO server, Repositories and Agent Handlers
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Hands on experience in McAfee ePO server 4.x, 5.x
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Hands on experience in upgrading the McAfee products like Agent, VSE in overall environment
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Responsible for policy configuration for all the McAfee components and the same is deployed to the clients
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Responsible for maintaining 120000 nodes are getting DAT updated daily
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Responsible to contact to the Client’s Senior Consultant and help them in understanding the AV infrastructure Environment
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Creating task for automated report to the respective stakeholder as per the requirement from ePO Console
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Performing Daily Health check on ePO servers, its reporting systems, remediate the non-complaint systems
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Analyzing the Scan reports for threats and work on them
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Troubleshooting McAfee Agent, VSE related issues
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Responsible for handling the escalations from within the team and from the end users
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Extensively working on Critical escalation and being the Point of contact for customers for any critical issues on Virus infections
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Participating the CAB meeting to approve the CR before implement
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Handling Problem incidents, SR & CR as per ITIL process
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Generating and submitting the Daily, Weekly and Monthly DAT/Threat compliance reports
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Maintaining SLA compliance level 100% for Servers and 95% for Workstations
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Perform RCA on tickets which did not meet the SLA or a Problem or a high priority ticket
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Conducted Root Cause Analysis (RCA) on over 200 tickets monthly, identifying critical issues for high priority incidents and SLA breaches, which led to a 30% improvement in meeting SLA targets and a significant reduction in recurring system problems