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Lead 19-member team in migration of email domain with zero downtime
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Daily follow up for the closure of changes which are already implemented and not closed
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As part of the Service Integration, manages the process across all Providers by frequently reviewing Change Reports from all Providers
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Ability to learn new concepts and processes quickly
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Providing remote support across locally and global for windows operating systems
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Creating rule flow, providing delegation in Office 365. Managing File server and providing access to the users
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Good in Handling HP Services management Ticketing tool
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Working as L2 & L3 support for Becton Dickinson for the issue reported by clients like VDI login issues, Ms teams, Network issue, VPN issues, Outlook and all types of Windows system issues handled and provided support
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We have Nagios Monitoring tools experience to track, analyze and report the availability, health, and performance of network, which include network hardware, interfaces, storage devices, virtual environment, and other essential components
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Responsible for monitoring components of enterprise communications and network management alerts. Communicated effectively, both verbally and in writing with customers and management
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Performed proactively work on ticketing, attending customer calls, action tracking, and administrating change control
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Support of network projects such as software or hardware upgrades network expansion and data collection
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Help in resolving user network-related problems using such as ping, telnet, tracert to troubleshoot the user's connectivity problem
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Using Nagios a Network Monitoring tool to respond the system malfunctions and degradations, we also use service now ticketing to manage Incidents and Changes from Inception through resolution
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Nagios discovers all the processes running on your servers and lists details such as Process ID, Process Name, Process Path and Process Argument. ‘Process Templates’ allow you to discover, manage and set thresholds easily across multiple servers, from a single window. The Remote Process Diagnostics section provides a quick view of the top processes by CPU and Memory utilization. This allows you to terminate troubling processes remotely