MUHAMMAD KAMIL KHAN

[email protected] • +923275502370 • Bahria Enclave, Sector A, Street 13, House 2, Islamabad, 44000 (PK)

PROFESSIONAL SUMMARY

Dynamic CVM Analyst with a proven track record in leveraging data-driven insights to optimize customer value management and boost revenue growth. Expert in advanced data analysis, process optimization, and cross-functional collaboration, having led initiatives that increased customer retention by 15% and reduced operational costs by 10%. Adept at translating complex data into actionable strategies that drive business performance and enhance decision-making. Committed to delivering measurable results and continuous improvement in fast-paced environments.

WORK EXPERIENCE

Customer Value Management (CVM) Analyst 
06/2024 - Present
Circles , Singapore
• Led end-to-end execution of Zerofy’s Phase-1 and Phase-2 launches as CVM Analyst, developing persona-driven communication strategies that increased campaign engagement by 25% through automation on Clevertap
• Collaborated cross-functionally with Product and Commercial teams to implement Vulcan-funded merchant upsizes, driving a 30% uplift in traffic and a 20% increase in transaction volumes
• Designed and deployed funnel-level and merchant performance dashboards, enabling real-time campaign monitoring and data-driven decision-making that improved campaign ROI by 15%
• Architected the Integrated Customer View (ICV) on Snowflake, consolidating key campaign KPIs to streamline reporting and optimize customer targeting, reducing reporting time by 40%
• Diagnosed and resolved critical push notification delivery issues by identifying outdated SDKs, enhancing Android user reachability by 18%
• Supported CRM and CVM business-as-usual operations across Singapore and Malaysia markets, ensuring seamless campaign delivery and minimizing disruptions
• Partnered with CRM and Data Science teams to develop and implement churn prediction and retention models, improving customer lifecycle management and reducing churn rates by 12%
AlphaBetaCore
11/2023 - 07/2024
Business Intelligence Analyst , Karachi, Pakistan
• Led comprehensive statistical and econometric analyses using R-Studio and Power BI, uncovering critical macro-economic trends that drove a 15% improvement in client growth forecasting accuracy
• Developed and implemented dynamic KPI dashboards for over 10 clients, enhancing data transparency and enabling a 20% increase in operational performance tracking efficiency
• Delivered an influential policy report on cultural indicators and sustainable development in Saudi Arabia, directly informing strategic decisions and aligning client initiatives with national development goals
• Collaborated cross-functionally to translate complex data insights into actionable recommendations, boosting client satisfaction scores by 12%
Data Analyst
02/2024 - 06/2024
Hyphen Consulting , Islamabad, Pakistan
• Led the automation of over 50 complex SQL queries within Power BI, reducing data processing time by 30% and increasing reporting efficiency, enabling faster decision-making across departments
• Developed and implemented predictive models that improved forecast accuracy by 25%, directly influencing strategic investment decisions and contributing to a 10% increase in portfolio returns
• Delivered comprehensive market and investment insights through detailed data analysis, optimizing client financial strategies and supporting a 15% growth in client assets under management
• Translated complex datasets into clear, actionable recommendations, enhancing client satisfaction scores by 20% and driving a measurable increase in revenue
Associate Consultant
01/2024 - 03/2024
Sidat Hyder , Islamabad, Pakistan
• Led end-to-end recruitment processes for senior-level positions across multinational clients, improving time-to-hire by 20%
• Developed and maintained accurate data management systems, enhancing internal database reliability by 30%
• Streamlined documentation workflows, reducing administrative errors and increasing process efficiency by 25%
• Collaborated with cross-functional teams to align talent acquisition strategies with client business objectives, contributing to a 15% increase in client satisfaction
Learning Life Science Consultant / CSV Engineer
10/2023 - 02/2024
Kvalito Consulting Group , Kuala Lumpur, Malaysia
• Led end-to-end validation and compliance projects for CSL Vifor, driving a 20% increase in process efficiency by streamlining validation protocols and enhancing cross-functional collaboration
• Developed and delivered comprehensive EDMS training programs to over 50 staff members, improving audit readiness and ensuring 100% compliance with FDA and EMA regulatory standards
• Implemented robust documentation and electronic record management systems that increased regulatory traceability by 30% and strengthened data integrity across global operations
• Collaborated with quality assurance and IT teams to integrate digital transformation initiatives, reducing compliance-related errors by 15% and accelerating project delivery timelines
Analyst Intern
10/2022 - 10/2023
Kvalito Consulting Group , Kuala Lumpur, Malaysia
• Led the planning and execution of HBA’s inaugural live event in Malaysia, coordinating cross-functional teams and managing logistics to enhance brand presence and stakeholder engagement
• Implemented Holaspirit across multinational partners to improve workflow transparency and collaboration, resulting in a 25% increase in project efficiency
• Developed and launched a comprehensive program dashboard to monitor global ambassador program performance, enabling data-driven decision-making for major healthcare clients
• Collaborated with senior consultants to analyze program metrics and deliver actionable insights that supported client retention and growth strategies

EDUCATION

Bachelor's Business and Commerce (Major Business Analytics)
07/2020 - 07/2023
Monash University , Kuala Lumpur

SKILLS

Technical Skills: Data Analysis, SQL, Customer Segmentation, Reporting, Data Visualization, Excel Advanced, Statistical Analysis
Soft Skills: Analytical Thinking, Communication, Problem Solving, Collaboration, Attention to Detail, Time Management
Tools: Microsoft Excel, Tableau, Power BI, Salesforce, JIRA, Google Analytics, Python, R Studio
Other: Customer Value Management, Agile Methodology, Business Intelligence, CRM Knowledge, English (Fluent)