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Directed day-to-day housekeeping operations across guest staterooms, public
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areas, and crew facilities, consistently delivering exceptional cleanliness, comfort,
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and service aligned with Viking’s STAR Service Standards and Public Health policies.
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Led, mentored, and motivated a multicultural housekeeping team, fostering a
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positive work environment that maximized crew engagement, productivity, and
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retention.
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Conducted routine operational inspections of staterooms, corridors, public areas,
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and service lockers to ensure strict compliance with company quality, hygiene,
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safety, and environmental standards.
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Partnered closely with the Executive Housekeeper to proactively address guest
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concerns, implement service recovery strategies, and maintain an exceptional luxury
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guest experience.
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Facilitated daily leadership briefings (“Daily Reunion”) with departmental teams to
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review operational priorities, communicate feedback, and ensure alignment with
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service and performance expectations.
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Managed housekeeping inventory and supply logistics by maintaining optimal par
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levels, coordinating general store requisitions, and ensuring efficient distribution of
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supplies across operational areas.
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Developed and optimized departmental work schedules based on operational
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demands including embarkation, disembarkation, sea days, and onboard activities
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to ensure seamless service delivery.
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Conducted performance evaluations, coaching, and disciplinary management
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in accordance with company HR procedures and Maritime Labor Convention
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(MLC) regulations.
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Proven success in supervising large, multicultural teams and working in partnership with senior officers. Leadership style inspires performance, motivates excellence, and fosters collaboration across departments.
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highly skilled in executing and overseeing housekeeping protocols, from sanitation and cleanliness to inventory and supply chain coordination. Anticipate challenges and solve them efficiently.
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Professional journey reflects an unwavering dedication to guest satisfaction. Understanding how every detail of a clean, organized environment contributes to a memorable cruise experience.