Nadir Lazimov

[email protected] • +994507112720 • Baku, Azerbaijan
LinkedIn: in/nadilazimov

PROFESSIONAL SUMMARY

Experienced F&B Executive and Hospitality Facilities Executive with a demonstrated history of working with customer oriented-solutions, Tam passionate about hospitality and cetermined to exceed company targets and clients' business goals. Tam committed to retaining clients for the long term by diligently helping them achieve success. A key team member with strong leadership and the ability to work under pressure. "Motivated Team - Happy Guests - Delighted Revenue is the base of my management style. I have conducted over 10 research studies on a variety of topics within the hospitality industry, including food and beverage managerment, sustainability in tourism, and motivation. "Sustainability is who I am

WORK EXPERIENCE

Mystery Shopper
05/2024 - Present
Worldwide
• Conducted covert evaluations of hotel, resort, and restaurant services, including check-in, room presentation, amenities, dining, and staff professionalism, ensuring adherence to brand standards and guest expectations
• Delivered detailed, structured reports using grading and scoring systems, supplemented with actionable insights to drive improvements in guest experience and operational efficiency
• Assessed cross-department service consistency, from front desk interactions to housekeeping and P&B, recommending enhancements that elevated overall guest satisfaction
• Applied strong observational and analytical skills to identify service breakdowns and excellence points resulting in measurable increases in customer feedback scores and training effectiveness
Management Advisor (contract)
06/2024 - 04/2025
HNH Hospitality Group (rebranding, pre-openings) , Asia, Middle East, Europe
• Managed 23 different themed boutique hotels and restaurants in Asia (India, India, Thailand), Middle (Dubai, Fast (Dubai, Oman) and in Europe (Malta)
• Developed and delivered tailored training programs for hospitality staff, focusing on customer service, operational efficiency, and industry best practices
• Led market research and analysis to identify market trends and opportunities for growth
• Developed and implemented successful F&B strategies that resulted in a 15% increase in sales
• A coffee project implemented for the whole franchise group
• New conference & banqueting menus introduced
Head of Front Office, COP29 Baku UN Climate Conference
11/2024 - 12/2024
, Baku, AZERBAIJAN
• Managed front office operations for VTP guests, ensuring seamless check-in/check-out and personalized service
• Oversaw VIP accommodations as a premium residence, ensuring high standards of comfort, security, and service
• Coordinated with event planners and logistics teams to facilitate smooth access to conference events for VIPs
• Led a team of front office staff, providing training and guidance to maintain exceptional service standards
• Provided feedback to senior management for continuous improvement of VTP guest services
Head of F&B Division
07/2023 - 06/2024
Best Western Premier Group , VIETNAM, THAILAND
• Overseeing the company's policy on human resources, ethics, security, and quality management, including monitoring the committees that work on policy development
• Providing guidance and oversight on risk management strategies and practices to mitigate potential risks to the organization
• Evaluating department performances and suggesting changes when needed
• Communicating between the CEO and the board of directors
• Discussing and negotiating requests for funding or equipment
Director of Food and Beverage (contact)
03/2022 - 07/2023
Shree Vallabh Vilas Lords Plaza Nathdwara Hotel , Eklingji, INDIA
• Hosted successful tasting event with popular influencer increasing foot traffic
• Led rebranding efforts resulting in 10% boost in customer retention
• Implemented cost-effective strategies to optimize operations while maintaining high standards
• Established partnerships with local suppliers to secure fresh, sustainable ingredients
• Collaborated with culinary teams to develop seasonal promotions and events
Restaurant Manager
04/2021 - 12/2022
"Giewont" Michelin Starred Restaurant , Zakopane, POLAND
• Developed and implemented P&I strategies, goals, and objectives to achieve revenue targets, enhance guest satisfaction, and drive operational efficiency
• Led and motivated a team of FB professionals, providing coaching, training, and performance evaluations to ensure high quality service delivery
• Created and executed innovative menus, incorporating local and seasonal ingredients, to enhance the culinary offerings and guest experience
• Implemented standard operating procedures (SOPs) and monitored compliance with health and safety regulations, ensuring a safe and hygienic F&B environment
Food and Beverage Management Trainee, Pool Bar Manager
02/2020 - 05/2020
DoubleTree by Hilton , Dubai, UNITED ARAB EMIRATES
• Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
Food and Beverage Supervisor / Banquet Supervisor
06/2019 - 09/2019
Hilton Baku , Baku, AZERBAIJAN
• Coordinating outlets, 2 bars and 1 executive lounge
• Training and supervising employees to ensure that they are performing their jobs correctly
• Maintaining sanitation standards on the premises by monitoring employee compliance with company policies regarding cleanliness
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
• Got super reviews from guests via SALI platform on my name
Team Leader / Food & Beverage Supervisor
12/2016 - 05/2019
"Qedim Qebele" Restaurants Group , Baku, AZERBAIJAN
• Train, coach, and mentor staff to ensure smooth operation and adoption of new programs
• Provide strategic leadership to all F&B outlets to determine short- and long-term goals
• SOP refreshers
• Successful Sunday Brunch new concept
• Trending Training programs by me
• Awarded with "Best Hired Employee 2019"
Project Assistance, Future Hospitality Leaders Program, IB Youth Organization
12/2015 - 11/2016
, Baku, AZERBAIJAN
• Coordinated logistics and scheduling for program workshops, ensuring seamless execution and timely communication between mentors, participants, and event venues

EDUCATION

Hospitality Management 360 Certificate
01/2025
Cornell University , United States of America
Master of Business Administration in Global Management (Finance)
01/2022
School of Business National Louis University , Nowy Sącz, Poland
Bachelor of Business Administration in Management
01/2020
Azerbaijan Tourism and Management University , Baku
Bachelor of Arts in Business
01/2020
IMC University of Applied Sciences Krems , Krems, Austria

SKILLS

PROJECTS

Hospitality Expert Researcher
• Awarded Member, "Sustainability in Luxury Hotel Management" (117 pages)
Kitchen Trainee, by Chef Enrico Bartolini (Michelin Starred Chef)
• Completed kitchen training under the tutelage of renowned chef Enrico Bartolini, (on-site, hybrid)
• Learned advanced techniques in recipe creation, food presentation, and kitchen management
• Developed a strong understanding of flavor profiles and ingredient selection
• Gained hands-on experience in a professional kitchen setting

CERTIFICATIONS

Food and Beverage & Elite Hospitality Leadership
HTMI - Hotel and Tourism Management Institute, Switzerland
Sustainability and Social Responsibility Award
Green Restaurant Association
Public Management
Public Administration Academy
Certificate of Appreciation
UEFA Champions League
Certificate of Appreciation
Formula 1

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