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Support with registration, data entry and printing out of records and other medical documents.
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Contributes to customer satisfaction by resolving matters relating to medical appointments and general customer enquiries.
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Assist in providing migrants with detailed information regarding the health assessments via phone and email.
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Support in the Registration of migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
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Assist in preparing master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
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Conduct all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as: receiving and explaining the registration process to applicants; Checking applicant’s identity; entering biodata of the applicants in the appropriate platform (UKTB, Mimosa, eMedical); taking photos using webcam and loading the image to the appropriate platform; and printing of medical forms, consent forms and other necessary documents.
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Assist in checking, printing, and photocopying bank deposit slips or other proof of payment from migrants and submitting these documents to the Administrative/Finance Assistant.
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Maintain statistics related to health assessments and update the records on a daily basis.
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Support in resolving relevant Data QCs issues that occur during registration and send reports when required.
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Implements migration health related activities such as filling personal/applicant details, history taking, organizing medical files including medical results, and performing medical follow up as requested by the Physician.
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Proposes to supervisor any changes that may be required with proper research and reporting; Keeps supervisor abreast of potential problem areas, identifies and recommends solutions.
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Helps negotiate and administer matters relating to office premises, utilities, and services with applicants.
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General assistance in preparation of conferences, trainings, and meetings, conduct presentations for my teammates when required, support in drafting minutes of meeting, memorandums of understanding and other official documents when requested.
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Provides support in scanning, e-filing, and organizing information.
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De-escalating clients’ issues and concerns physically, on calls and via e-mails.
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Maintain confidentiality and integrity of paperwork in accordance with data protection rules and ensure compliance with SOPs and conduct codes.