Panchal Rahul Kumar

[email protected] • 9274227238 • Ahmedabad, Gujarat, India
LinkedIn: in/panchal-rahul-kumar-3b06a825b?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with progressive leadership experience in Floor Operations Team (FOT) management, currently serving as Senior Associate and Regional Lead for Gujarat. Proven track record in optimizing operational workflows, vendor management, and data-driven decision-making using advanced Excel and PowerPoint skills. Successfully led cross-functional teams to enhance productivity and streamline processes, contributing to measurable improvements in regional performance. Committed to leveraging strong analytical and leadership abilities to drive continuous operational excellence and support organizational growth.

WORK EXPERIENCE

Floor Operation Team
04/2023 - 09/2024
Physicswallah Private Limited , Ahemdabad, Maninagar
• Led the Floor Operation Team at Physicswallah Private Limited, managing daily class administration and coordinating activities as Class Incharge, resulting in a 20% improvement in operational workflow efficiency
• Promoted to Floor Operation Team Lead and subsequently to Regional Lead (SPOC), overseeing a team of 15+ members across multiple locations and driving consistent achievement of performance targets
• Implemented standardized processes and real-time monitoring tools, leveraging Lean principles to reduce operational bottlenecks by 15% and enhance student engagement metrics
• Acted as a single point of contact (SPOC) for regional operations, facilitating cross-functional communication and resolving escalations promptly to improve customer satisfaction scores by 10%

EDUCATION

Bachelor Of Arts
01/2019
HNGU , Patan GPA: 7.0

SKILLS

Technical Skills: Excel, Spreadsheet Management, Data Analysis
Soft Skills: Vendor Management, Team Collaboration, Communication
Tools: Microsoft Excel, Microsoft PowerPoint
Other: Government Training Program

PROJECTS

Automation tools
Technologies: ChatGPT API, Gemini AI
• Designed and developed advanced automation tools integrating ChatGPT and Gemini AI to streamline natural language processing workflows and enhance user interaction capabilities
• Implemented scalable APIs and custom scripts using Python and Node.js to automate data input, processing, and response generation, reducing manual effort by 40%
• Led end-to-end project lifecycle including requirements gathering, architecture design, development, testing, and deployment, collaborating closely with cross-functional teams to ensure seamless integration and high adoption rates

CERTIFICATIONS

Certificate Of Appreciation
01/2023
Physicswallah

ACHIEVEMENTS

• As a Floor operation we got the best Automation content delivered in all over india