Pankaj Sharma

[email protected] • 789-537-7377

PROFESSIONAL SUMMARY

Project Management & Rural Development Professional (e-Governance Services) A proactive decision maker, seeking career enhancements across functional areas in Rural & Community Development at a senior managerial level, executing projects & programs in challenging business environments demanding high standards of quality and precision across NCR Region. • Recognized as a highly committed professional, with performance driven experience of over 20+ years across Project Management, Rural Development, Liaison & Coordination, Training & Education; spearheaded as Head Operation/State Head with CSC e-Governance Services India Ltd. (Ministry of Communication & Information Technology) • Credentials in successfully executing end to end delivery of E Governance (CSC) projects & instrumental in setting up of kiosks across rural areas of Bihar and recognized for successfully liaising and coordinating with all top Government officials efficiently. • Demonstrated experience in community need assessment, project / program planning, project implementation and monitoring, institutional & rural development, capacity building, preparation of training modules, providing training to program facilitators and to stakeholders, process documentation and Advocacy. • Capable of overall Funds Management for various developmental activities, ensuring optimal utilization of the funds; articulate communicator with proven acumen in capacity building interventions for development professionals, also, equally effective in needs evaluation and identification, implementation and outcome assessment. • Demonstrated experience in project implementation and monitoring, institutional development, preparation of training modules, process documentation and personnel team building and leadership. A highly organized, resultsdriven individual with rich ability in strategic planning, long/short term goal setting, managing development projects, partnerships, Training & Recruitment, Networking for development.

WORK EXPERIENCE

State Head – Banking Services (BFSI Sector)
04/2025 - Present
Vakrangee Limited , Rajasthan
• Acted as the primary liaison between Vakrangee and partner banks, including PSU and private sector banks, to enhance the delivery of Business Correspondent (BC) services through Vakrangee Kendras.
• Participated in strategic review meetings with banking partners at state and zonal levels, ensuring effective communication, performance tracking, and alignment of business goals.
• Identified and onboarded 100+ new Business Correspondent service locations across Rajasthan to expand financial inclusion and access to basic banking services.
• Provided tactical support and field-level handholding to franchisees, ensuring smooth operations, regulatory compliance, and issue resolution.
• Conducted training sessions and capacity-building workshops for franchisees and operators on banking products, financial literacy, AEPS transactions, account opening, DBT disbursement processes, etc.
• Key Achievements:
• Successfully increased franchisee activation ratio from 69% to 95%, ensuring more outlets were fully operational and contributing to last-mile banking service delivery.
Project Manager
12/2016 - 03/2025
P S Services
• Defining Project Scope and Goals: Clearly outlining the project's objectives, deliverables, and limitations to ensure everyone is aligned.
• Developing Project Plan and Timeline: Creating a roadmap with well-defined tasks, milestones, and deadlines, considering dependencies and resource allocation.
• Monitoring Progress and Risks: Tracking project progress against the plan, identifying and mitigating potential risks proactively.
• Change Management: Adapting to evolving requirements and unexpected situations while maintaining project integrity.
• Building and Leading High-Performing Teams: Assembling teams with the right skills and expertise, fostering collaboration, and motivating them to achieve goals.
• Clear and Consistent Communication: Keeping stakeholders informed through regular updates, reports, and meetings, addressing concerns promptly.
• Managing Stakeholder Expectations: Balancing stakeholder needs with project constraints and setting realistic expectations.
• Awareness of financial regulations: Staying updated on regulations like KYC, AML, and data privacy to ensure compliance.
• Working with technical teams: Collaborating effectively with developers, designers, and other technical specialists.
• Additional Responsibilities:
• Budget Management: Overseeing project finances, staying within budget, and identifying cost-saving opportunities.
• Handled Operations Management of the kiosks, carried out strategic Alliances with partners for enabling services (like DVVNL, MVVNL, etc.)
• Quality Assurance: Ensuring deliverables meet quality standards and user expectations.
• Post-Launch Support: Providing ongoing support after project completion to address any issues or enhancements.
Head Operation/State Head (Bihar – CSC Project)
07/2015 - 09/2016
CSC e-Governance Services India Ltd. (Ministry of Communication & Information Technology)
• Instrumental in handling the duties of conducting surveys, workshops, coordinating need assessment of the projects
• Accountable for all aspects of the project including setting up of kiosks, involved in Capacity Building of the team and Village Level Entrepreneurs.
• Ensured smooth interface and liaised with Govt. Departments for collaborative activities to be taken up for promotion.
• Accountable for all aspects of the project including setting up of kiosks, involved in Capacity Building of the team and Village Level Entrepreneurs.
• Handled Operations Management of the kiosks, carried out strategic Alliances with partners for enabling services (like UIDAI, AEPS, EPIC, BSEB, etc.) through kiosks and ensured revenue generation from delivery of the same to rural citizens.
• Liaised with the IT. Secretary of Bihar State, M.D. Beltron, and agencies of the State like BELTRON (Bihar State Electronics Development Corporation).
• Motivated and educated the staff members on various operational matters and guided them towards successful outcomes and attainment of program objectives.
• Monitored and evaluated the organizations work/ projects and contributed by delivering ideas for such activities at early stages.
• Maintained overall coordination and supervision of the project components and staff under the project and keep the team informed of any relevance development in the programs.
• Developed strategy and managed implementation of company culture to change-new creed, vision, management, values, empowerment to drive organization forward in fast-paced environment.
• Managed team consisting of Sr. Managers, Managers, State Project Managers, District Managers, Sr. executives & Executives to ensure end to end delivery of CSC project.
• Formulated training modules and prepared the project reports while preparing the presentation of the training capsule to government departments.
Self Employed - Project Manager (Business Associate)
09/2014 - 06/2015
Ashoka Solutions Pvt. Ltd.
• Defining Project Scope and Goals: Clearly outlining the project's objectives, deliverables, and limitations to ensure everyone is aligned.
• Developing Project Plan and Timeline: Creating a roadmap with well-defined tasks, milestones, and deadlines, considering dependencies and resource allocation.
• Monitoring Progress and Risks: Tracking project progress against the plan, identifying and mitigating potential risks proactively.
• Change Management: Adapting to evolving requirements and unexpected situations while maintaining project integrity.
• Building and Leading High-Performing Teams: Assembling teams with the right skills and expertise, fostering collaboration, and motivating them to achieve goals.
• Clear and Consistent Communication: Keeping stakeholders informed through regular updates, reports, and meetings, addressing concerns promptly.
• Managing Stakeholder Expectations: Balancing stakeholder needs with project constraints and setting realistic expectations.
• Basic understanding of financial technologies: Having a grasp of relevant technologies like blockchain, AI, and cloud computing.
• Awareness of financial regulations: Staying updated on regulations like KYC, AML, and data privacy to ensure compliance.
• Working with technical teams: Collaborating effectively with developers, designers, and other technical specialists.
Regional Manager - (January 2014 – September 2014) / Sr. Manager / State Head (UP - CSC Project) – (November 2010 – December 2013)
11/2010 - 09/2014
VAYAM Technologies Ltd
• Instrumental in handling the duties of conducting surveys, case studies, coordinating need assessment of the projects and facilitating fund flow for the effective execution of the project.
• Performed cost-benefit analysis, prepared project proposal with crucial details and submitted the same to all the stake holders with appropriate recommendations.
• Ensured smooth interface and liaised with other organizations, govt. departments and private players for collaborative activities to be taken up for promotion and addressed the market related activities.
• Accountable for all aspects of the project including setting up of kiosks, involved in Capacity Building of the team and Village Level Entrepreneurs.
• Handled Operations Management of the kiosks, carried out strategic Alliances with partners for enabling services (like Financial Inclusion- Kiosk Banking, Life and Non-Life Insurance, Computer Education, Medical and Agriculture consultancy, etc.) through kiosks and ensured revenue generation from delivery of the same to rural citizens.
• Liaised with the resource persons and agencies of the State and Central Govt’s counterparts like UPDESCO, SDA, CSCSPV, DeITY etc,
• Entrusted with the responsibility of preparing research proposal, expression of interest, report writing, designing of research tools, content analysis, client meeting, traveling to project sites, handling qualitative data and other office work.
• Managed team consisting of Zonal heads, District heads and project coordinators to ensure end to end delivery of CSC project, a mandate for set up that operate 6400 ICT enabled Kiosks in 30 districts of Western and Eastern UP on Franchisee model.
• Successfully developed in-house Education program for CSC & profitably initiated tie up with CSEB (Chhattisgarh State Electricity Board)
• Designed course structures for key programs including: o Digital Literacy (PMGDISHA) o Basic Computer Training o Cyber Security Awareness o Social Literacy
Regional Manager
01/2008 - 10/2010
ZOOM Developers Pvt. Ltd.
• As Regional Manager – Sales & Operations was accountable for e- Governance projects at Raipur & Raigarh zones of Chhattisgarh.
• Set up Rural Business Centers in the assigned territory; successfully sold B2C services like Education, Insurance, Mobile SIMs through operational CSC centers across Chhattisgarh.
• Handled a large team of District Managers/Asst. Managers (Sales) Technical and Administrative team for the setting up and management of CSCs,
• Responsible for all administrative work & Implementation of the programs and managed all the Operations and drove efforts in achievement of sales targets in the assigned territory.
• Efficiently liaised with the resource persons of the Govt. CHiPS SDA etc, for successful execution of the assigned project
Area Manager
08/2006 - 12/2008
EVERONN Systems India Limited, Chennai , Chennai
Business Associate
12/2003 - 07/2006
HCPL, Gurgaon , Gurgaon
Business Associate
02/2001 - 10/2003
PCTI LTD, Delhi , Delhi

EDUCATION

Masters of Business Administration (Rural Marketing)
Punjab Technical University
Bachelor Degree
M.J.P. Rohilkhand University, Bareilly , Bareilly

SKILLS

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